Shottenkirk Nissan Katy

30K service maintenance- oil change/filter & tire rotation Very happy with the waiting time. Was advised possibly 1 1/2 hr wait time, but got done in 1/2 hr!! However, didn’t realize that we have the VEHICLE Very happy with the waiting time. Was advised possibly 1 1/2 hr wait time, but got done in 1/2 hr!! However, didn’t realize that we have the VEHICLE CARE PLAN , and got charged for the service. I didn’t mention it, thought would be “on file” in my account in your system. Called back today, got help from Roger, in Service Dept., said to come in for the adjustment & reimbursement/refund on my credit card. Don’t know why the error. More

Excellent Service Roger was excellent. Nissan Katy has always given top notch service. My next car will definitely come from this location. Thank you Nissan for looking Roger was excellent. Nissan Katy has always given top notch service. My next car will definitely come from this location. Thank you Nissan for looking after my Versa since 2009. More

Regular maintenance and multipoint inspection Excellent service and punctuality in returning my car after making all of the review during the maintenance service procedures. Dealer representative Excellent service and punctuality in returning my car after making all of the review during the maintenance service procedures. Dealer representative was also good and courteous in explaining everything that would be performed in my car More

Roger service department Roger is always so helpful and knowledgeable. He always takes the time to answer any and all of my questions. Thanks you so much for the excellent s Roger is always so helpful and knowledgeable. He always takes the time to answer any and all of my questions. Thanks you so much for the excellent service. More

Service Department Scheduling service on my vehicle has been frustrating since the dealership changed from AutoNation. Turns out the online scheduling isn't accurate an Scheduling service on my vehicle has been frustrating since the dealership changed from AutoNation. Turns out the online scheduling isn't accurate and the service technician that was randomly chosen is no longer with the dealership. When I arrived for my "scheduled" appointment and mentioned that I had an appointment with the specified service tech from online, I was looked at like I was crazy. Not a good start. There is also not a good system for taking customers in order of arrival. It has been frustrating the past two times I have been for service. I can say that Roger was good to work with once I was acknowledged. If the online system is not accurate or used TAKE IT DOWN. More

Excellent Customer Service Start to Finish I was really taken care in regards to my Nissan service. I would recommend Katy Nissan to any one looking for a New or Used vehicle. Start to Finish I was really taken care in regards to my Nissan service. I would recommend Katy Nissan to any one looking for a New or Used vehicle. More

Service I have used this dealership to service my car since I purchased it there. This most recent visit was especially quick and easy with a very short wait I have used this dealership to service my car since I purchased it there. This most recent visit was especially quick and easy with a very short wait. The service manager kept me informed on the progress. More

Service Performance I have been taking my car to this dealership for many years. They have always done a good job on maintaining my vehicle and informing me of any issue I have been taking my car to this dealership for many years. They have always done a good job on maintaining my vehicle and informing me of any issues that needs my attention. Excellent service! More

Great service with a great attitude I found the service department had a very positive attitude. This was my first visit to the service department since purchasing my 2019 Murano and was I found the service department had a very positive attitude. This was my first visit to the service department since purchasing my 2019 Murano and was a little apprehensive but found the whole experience extremely positive. More

Service - Throttle Bidy Cleaning The service specialist answered my questions efficiently and accurately. He estimated the maintenance would take 1.5 hours. I actually was in my car The service specialist answered my questions efficiently and accurately. He estimated the maintenance would take 1.5 hours. I actually was in my car leaving the dealership in under 1.25 hours. The work has improved my cars gas mileage. I will definitely use this dealership in the future. More