Shottenkirk Nissan Katy

Service Department guy were all gentlemen. Went to pay for services. Maria a cashier got upset when I asked questions about my bill. I said have a great blessed day she replied yes I am blessed. Respect for services. Maria a cashier got upset when I asked questions about my bill. I said have a great blessed day she replied yes I am blessed. Respect your elders. I was going to purchase a vehicle today take my money else where. Lost a sell for the company. Great More

This dealership not trustworthy. Broke their own promise what agreed on the final deal to be added to the purchased vehicle. Salesman Mustafa, was the soul star of this misleading form of sale pitch. lyin what agreed on the final deal to be added to the purchased vehicle. Salesman Mustafa, was the soul star of this misleading form of sale pitch. lying is in his blood More

Beware From start to finish this my experience has been a pain. I came in knowing the car I wanted, what my trade in was worth, my credit score and already h From start to finish this my experience has been a pain. I came in knowing the car I wanted, what my trade in was worth, my credit score and already had my own financing through my bank no haggling to be done, yet I was there for 6 hours . I specifically l said I do not want to be here for hours. I gave an 1 1/2 hour notice for when I would arrive yet the car was not ready I had to wait for it to be washed. It then took the rest of the time to get to finance. i got my own payoff and daily rate there was not much left to do. Once in financing I had a temp guy who was struggling with the entire process. He came up with one excuse after another why I should use their financing instead of my credit union which I assume would have been more work for him. Finally I just went with the back they wanted to use and just refinanced with my bank. I truly felt he was very dishonest and misleading to get out of it. When I was speaking with my husband he felt that there were two warranties I didn't need and wanted to cancel. I had to make several calls over a two week period of time finally reached Daniel he seemed very bothered about helping me, but got me the information I needed. I was told it would take 8 -10 weeks on 3/17/20. Fast forward almost 4 months taking in to account the two weeks it took me to get a call back. I have emailed and left two messages one on the voicemail and one with Chris who assured me he would let Daniel know that was 6/30/20. Now I sit here one week later with no response once again. Point to this is buyer beware they just want a sale not a customer that would come back time and time again. Find a dealership that appreciates your business there is enough competition out there that you don,t have to settle for poor customer service. More

Just spent 386.10 on a front end alignment and a battery.When I got home looked over the bill and noticed was charged 47.53 for shop charge.Called to find out. What this entailed.Was told the servic battery.When I got home looked over the bill and noticed was charged 47.53 for shop charge.Called to find out. What this entailed.Was told the service writer,James Reeves was unavailable but they would call back.Owner Mark Milton called back to say these were disposal charges.I told him. there's were never mentioned when when I was with the service writer or when I was paying the invoice.Mark said he would have the service manager call me on Monday.I relied to him that he is the OWNer and can to move the charge.I have purchased two vehicle from katy Nissan previously,but will not give them any more business Robert Newnom More

Went perfectly this time. Had a problem with a previous visit, but it was resolved quickly and satisfactorily, thanks to Service Manager Roger and Guillermo. visit, but it was resolved quickly and satisfactorily, thanks to Service Manager Roger and Guillermo. More

Service department fast and dependable Service department really goes the extra mile to makes sure everything is exactly as you need it. I’m so used to service taking forever (and I have t Service department really goes the extra mile to makes sure everything is exactly as you need it. I’m so used to service taking forever (and I have to get my car serviced once a month). So it’s nice that in general at this dealership its pretty darn quick. And the advisors are friendly and knowledgeable and good at keeping you informed. More

Very fast service Very professional and expedited service for oil change. The took my keys and told me exactly how long it will take and ask if I needed car wash. Every Very professional and expedited service for oil change. The took my keys and told me exactly how long it will take and ask if I needed car wash. Everything done timely and professionally More

Great customer service . Had the vehicle we wanted. Like the fact that the dealership is close to our residence and very convenient for service, if and when needed. . Had the vehicle we wanted. Like the fact that the dealership is close to our residence and very convenient for service, if and when needed. More

Customer Service Guillermo did a great job and also communicated with me in regards to the time of repair completion . Excellent customer service . Thank you so much Guillermo did a great job and also communicated with me in regards to the time of repair completion . Excellent customer service . Thank you so much More

So Happy with my New Car Robert really worked hard for me to get a great deal so I could get in the car I truly wanted. I usually hate buying a new car but this purchase went Robert really worked hard for me to get a great deal so I could get in the car I truly wanted. I usually hate buying a new car but this purchase went very smooth and fast. Just love my new car. More