Shottenkirk Nissan Katy

I, unfortunately, was very dissatisfied and disappointed in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on l in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on less than a month later. I then took my vehicle back and was asked for my extended warranty information (which I gave that moment) but was not informed that the dealership does not work with the warranty company until the diagnosis was completed and costed me another $197. Absolutely no work was completed on my vehicle and I was forced to go back to pick it up and find somewhere else to get the work completed. I should have been informed the very moment I handed my warranty information over that Katy Nissan doesn’t work with that particular company. Instead, I feel like I was taken advantage of and ended up spending way more money than I needed to. More

Good service, great and polite team. The service was also great. I will recommend this place to everyone. also great. I will recommend this place to everyone. More

Psychologically manipulative sales tactics. I was sold a used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 wo used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 worth of needed repairs to the front drive axle and hub assemblies. As I tried to Bring my concerns to the salesman and finance manager they just gas lit me and I was even told by the finance manager that he couldn’t talk to me about a question about my tags stating “ I cant talk to you, I have customers”. Which as of purchasing an $11,000 vehicle I was under the impression I was a valid customer as well. I have unfortunately for me had nothing but poor customer service or manipulative tactics from this dealership. More

I needed help with some paperwork and was quickly helped and it was pleasant to work with that department. and it was pleasant to work with that department. More

I took my vehicle for oil change and was told there is a recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by ser recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by service technician and billing department but they asked me to sign three documents. When I requested a copy of the documents I signed I was told contact service representative and when I showed my bill which had "customer declined recall" he said recall issue was not addressed. I have been here before and had better experience but this time the billing departments refusal to give the documents I signed coupled with yes/No on recall address made me doubt what service was done. I hope there is transparency / better communication from billing . I liked the video of inspection and the process for service. More

Pleasant until it came to financing- 4 hours of errors More

Our sales person was Nick Concha. He was so helpful in helping us with our 2019 Armada purchase. The transaction was easy and quick. We highly recommend Katy Nissan and Nick Concha if your looking to purc helping us with our 2019 Armada purchase. The transaction was easy and quick. We highly recommend Katy Nissan and Nick Concha if your looking to purchase a vehicle. Thanks Nick! Carlos & Lei Ana Chavana Port Lavaca, Tx More

Service Department guy were all gentlemen. Went to pay for services. Maria a cashier got upset when I asked questions about my bill. I said have a great blessed day she replied yes I am blessed. Respect for services. Maria a cashier got upset when I asked questions about my bill. I said have a great blessed day she replied yes I am blessed. Respect your elders. I was going to purchase a vehicle today take my money else where. Lost a sell for the company. Great More

This dealership not trustworthy. Broke their own promise what agreed on the final deal to be added to the purchased vehicle. Salesman Mustafa, was the soul star of this misleading form of sale pitch. lyin what agreed on the final deal to be added to the purchased vehicle. Salesman Mustafa, was the soul star of this misleading form of sale pitch. lying is in his blood More

Beware From start to finish this my experience has been a pain. I came in knowing the car I wanted, what my trade in was worth, my credit score and already h From start to finish this my experience has been a pain. I came in knowing the car I wanted, what my trade in was worth, my credit score and already had my own financing through my bank no haggling to be done, yet I was there for 6 hours . I specifically l said I do not want to be here for hours. I gave an 1 1/2 hour notice for when I would arrive yet the car was not ready I had to wait for it to be washed. It then took the rest of the time to get to finance. i got my own payoff and daily rate there was not much left to do. Once in financing I had a temp guy who was struggling with the entire process. He came up with one excuse after another why I should use their financing instead of my credit union which I assume would have been more work for him. Finally I just went with the back they wanted to use and just refinanced with my bank. I truly felt he was very dishonest and misleading to get out of it. When I was speaking with my husband he felt that there were two warranties I didn't need and wanted to cancel. I had to make several calls over a two week period of time finally reached Daniel he seemed very bothered about helping me, but got me the information I needed. I was told it would take 8 -10 weeks on 3/17/20. Fast forward almost 4 months taking in to account the two weeks it took me to get a call back. I have emailed and left two messages one on the voicemail and one with Chris who assured me he would let Daniel know that was 6/30/20. Now I sit here one week later with no response once again. Point to this is buyer beware they just want a sale not a customer that would come back time and time again. Find a dealership that appreciates your business there is enough competition out there that you don,t have to settle for poor customer service. More