Shottenkirk Nissan Katy

George is rock! If it weren’t for him I would take my Murano elsewhere Murano elsewhere More

The staff is professional, I love the way treated the consumer, they give me all the answers I need. consumer, they give me all the answers I need. More

Everyone was helpful! And the service did not take too long. I got there early and they took care of my car right away. long. I got there early and they took care of my car right away. More

I, unfortunately, was very dissatisfied and disappointed in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on l in my last two visits to Katy Nissan to have my vehicle serviced. I spent over a thousand dollars out of pocket, all for my engine light to come on less than a month later. I then took my vehicle back and was asked for my extended warranty information (which I gave that moment) but was not informed that the dealership does not work with the warranty company until the diagnosis was completed and costed me another $197. Absolutely no work was completed on my vehicle and I was forced to go back to pick it up and find somewhere else to get the work completed. I should have been informed the very moment I handed my warranty information over that Katy Nissan doesn’t work with that particular company. Instead, I feel like I was taken advantage of and ended up spending way more money than I needed to. More

Good service, great and polite team. The service was also great. I will recommend this place to everyone. also great. I will recommend this place to everyone. More

Psychologically manipulative sales tactics. I was sold a used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 wo used car that I was not allowed to take on any toad which allowed me to get it to road speed which didn’t allow me the opportunity to notice $2300 worth of needed repairs to the front drive axle and hub assemblies. As I tried to Bring my concerns to the salesman and finance manager they just gas lit me and I was even told by the finance manager that he couldn’t talk to me about a question about my tags stating “ I cant talk to you, I have customers”. Which as of purchasing an $11,000 vehicle I was under the impression I was a valid customer as well. I have unfortunately for me had nothing but poor customer service or manipulative tactics from this dealership. More

I needed help with some paperwork and was quickly helped and it was pleasant to work with that department. and it was pleasant to work with that department. More

I took my vehicle for oil change and was told there is a recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by ser recall. I requested just oil change due to longer time needed for recall issue. After waiting for 2 hours I was told even recall was addressed by service technician and billing department but they asked me to sign three documents. When I requested a copy of the documents I signed I was told contact service representative and when I showed my bill which had "customer declined recall" he said recall issue was not addressed. I have been here before and had better experience but this time the billing departments refusal to give the documents I signed coupled with yes/No on recall address made me doubt what service was done. I hope there is transparency / better communication from billing . I liked the video of inspection and the process for service. More

Pleasant until it came to financing- 4 hours of errors More

Our sales person was Nick Concha. He was so helpful in helping us with our 2019 Armada purchase. The transaction was easy and quick. We highly recommend Katy Nissan and Nick Concha if your looking to purc helping us with our 2019 Armada purchase. The transaction was easy and quick. We highly recommend Katy Nissan and Nick Concha if your looking to purchase a vehicle. Thanks Nick! Carlos & Lei Ana Chavana Port Lavaca, Tx More