Shottenkirk Nissan Katy

My wife wanted a new car for her birthday. We shopped the non-luxury car dealers in west and SW Houston area, comparing dealerships once we settled decided on two makes. After all that running We shopped the non-luxury car dealers in west and SW Houston area, comparing dealerships once we settled decided on two makes. After all that running around Shottenkirk was the top one of two places that impressed us. (The other was my wife's second choice on car make.) If you like Nissan save yourself the hassle and start here. Mehran ('Soldier') is the most knowledgeable sales person we encountered. Personality-wise there was only one other who came close. He patiently ran through the features of the car and even linked up my wife's phone connection and walked her through the options and set them for her. During the negotiations he shone again. We didn't get that typical car salesman vibe - this guy is hungry and thinking of his own pocket. Mehran is one of those people that you would invite next time a brisket is on the smoker. I feel comfortable with the dealership, too. The sales manager and his cohort had a casual friendly manner. The finance guy, same thing. Mehran introduced us to our service rep and the service area was darn near spotless. More

Shottenkirk Nissan Katy - November 2023 I purchased a preowned-certified 2023 GMC Hummer EV Edition 1 from Marco (Sales) & Chris Robinson (finance). At the time of purchase, it was confirmed the Hummer preowned-certified 2023 GMC Hummer EV Edition 1 from Marco (Sales) & Chris Robinson (finance). At the time of purchase, it was confirmed the Hummer EV had its full GMC Warranty as I was looking at new vs. preowned-certified as I wanted an Edition 1. At no time did anyone at Shottenkirk indicate any issue with the GMC Warranty. I now know that the GMC Warranty was voided, and Shottenkirk knew about it. Fast forward 1 year and I took my Hummer in for service, and I was told by GMC there was no warranty and that Shottenkirk knew there was no warranty when they purchased the hummer and then sold it to me. I went back to Shottenkirk Nissan Katy and explained the issue and I was told by Gary Lindsey (previous GM) this had happened 3 other times and they would take care of it with providing me a warranty at no cost. However, now 4 months later and now current GM Kevin Herlehy treated very rudely on the showroom floor and would not help me and said it was an AS IS SALE. I have my paperwork that shows the GMC Warranty listed on it. It was then turned over to Johnny Cantrell and he promised me he would give me a GMC Warranty as he knows Marco and Chris mislead me to make the sale. It's now been 1 month later, and Johnny Cantrell is ghosting me and will not return my calls or text. I have now turned this over to an attorney, but I wanted to make everyone aware to beware of this dealership and their sales tactics. We all work hard for our money and for a dealership of this size to resort to tactics like this to make a sale is very wrong. I did some research today on Greg Shottenkirk and he seems like a great guy, family man, and businessman so I hope he reads this and realizes how we have been wronged and maybe he needs to reevaluate who works for him. More

worked closely with David McElmurry and can't say enough about his outstanding customer service and going above and beyond several times for me. I took off work and looked around lots in Georgetown and Rd about his outstanding customer service and going above and beyond several times for me. I took off work and looked around lots in Georgetown and Rd Rock, but found it a total hassle. Work and life challenges left me with NO TIME to car shop, so bought this car sight unseen from David and he was amazing to work with. He "held my hand" through the whole process of questions on the car, how to transport it to Georgetown and SO MUCH MORE. David is a true asset to Shottenkirk and I'm sure he has been an asset anywhere he has worked. I would not hesitate to buy another car from David M. So happy to have my new Equinox home here in Georgetown. 5 STARS More

Mehran Abedini was very knowledgeable about the new Platinum Rogue we purchased from Shottenkirk Nissan. When we test drove the car, he did a great job of explaining the features to us. He was very r Platinum Rogue we purchased from Shottenkirk Nissan. When we test drove the car, he did a great job of explaining the features to us. He was very responsive and got back to us quickly when we emailed him with questions. When we reviewed the contract, he was very thorough in going over the details. He was very professional, and we appreciated the way he worked with us. He wanted to make sure we were happy with the car we purchased. We would highly recommend Mehran to others. More

Recently purchased a vehicle from Shotttenkirk Nissan in Katy. We’re extremely happy with our purchase. The staff/sales associates were professionals and made the entire experience enjoyable. Additionall Katy. We’re extremely happy with our purchase. The staff/sales associates were professionals and made the entire experience enjoyable. Additionally, we’ve been back a few times on small maintenance issues and Eric in the service area has been spectacular! More

Good service at this dealer ship. There was a short wait time with no delay with video. There was a short wait time with no delay with video. More

I was met with quick and easy customer service with no issues whatsoever. All employees were very kind. issues whatsoever. All employees were very kind. More

Good service from mario everything nice and clean thank you very much guys I really appreciate it you very much guys I really appreciate it More

I went in to get a sensor checked and have an oil change and tire rotation. In the process of getting the sensor checked, the dashboard on my car now has 4 warning lights that were not there. The only way and tire rotation. In the process of getting the sensor checked, the dashboard on my car now has 4 warning lights that were not there. The only way to get them removed is to have them fixed which costs money. The warning lights are caused from the sensor check. When I went in, none of the warning lights were on. This is the second time I have left the service department after routine maintenance and something has been wrong with my car. Everytime I call to find out how they are going to fix it, the manager or someone is not available. The service caused the problem to my vehicle and they are in no hurry to make sure to remedy the fix. I will never by a Nissan again. Shawn was helpful, I'm just highly disappointed that I feel like I keep getting the run around on how they will fix their mistake. More