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Shottenkirk Kia of Quincy - Service Center

Quincy, IL

4.8
255 Reviews

255 Reviews of Shottenkirk Kia of Quincy - Service Center

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October 04, 2024

Left truck with dealership to find problem with Anti-theft system in a 2006 chevy colorado. left it there 4 days and they couldn't find anything wrong with it. but the day I took the truck there i More

by doowalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty Birck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Job
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 and ask for one of our managers.

October 02, 2024

Great service as usual. Always a great experience. Done in a timely manner so I was able to get to my other appointments with no problems. Thanks for Always getting me w More

by CAMPBELLKIM06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Shottenkirk Kia of Quincy responded

KIM, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

September 30, 2024

I was very satisfied with the service and every one was very knowledgeable and helpful More

by LOISLCAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Shottenkirk Kia of Quincy responded

LOIS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

September 29, 2024

Fast Service - Friendly Service is very good all the people are friendly and they take very good care of you while you wait. More

by RROSE9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Shottenkirk Kia of Quincy responded

ROSE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

September 27, 2024

The service department is great at communicating with customers and my most recent repair visit was completed so much faster than I expected! More

by Rachel/Hope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trina
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Sep 30, 2024 -

Shottenkirk Kia of Quincy responded

Rachel, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 21, 2024

Everyone there is very helpful and knowledgeable. Very easy to schedule and get, my vehicle serviced!! More

by kevin1985payton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2024 -

Shottenkirk Kia of Quincy responded

Kevin, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 19, 2024

Jesse is amazing always! He always works me in on late notice on my part and his staff always comes to pick up my car at my job and returns it in a timely manner. More

by DMONROE1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 14, 2024

The day we drove our vehicle home, we had an airbag light come on. We brought it back to the service department for them to order a part but have heard nothing back. More

by MRPARKSJ2
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Schuyler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tierney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Bruns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Arens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Job
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Little
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Shottenkirk Kia of Quincy responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Kia of Quincy

September 13, 2024

Outstanding dealership, we're lucky to have such a one locally. Great service and staff. Thanks! More

by STEPHENCANE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Shottenkirk Kia of Quincy responded

STEPHEN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Kia of Quincy!

September 12, 2024

Jesse is always friendly and professional. I am on my second preowned KIA Sorento and my next will be as well! More

by KELLY@PEAKERGO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Shottenkirk Kia of Quincy responded

KELLY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Kia of Quincy!

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