Shottenkirk Kia of Quincy - Service Center

Friendly, reasonably quick service. Always helpful. Brooke and Jesse are always very helpful. Never see the actual mechanics but my car is always returned cleaner and the job is done we Always helpful. Brooke and Jesse are always very helpful. Never see the actual mechanics but my car is always returned cleaner and the job is done well. More

I continue to purchase cars from Shottenkirk because they always treat me well and go above and beyond. always treat me well and go above and beyond. More

Greg Arens the service manager is excellent. Best service anywhere in the USA. Never let that guy go. He is what makes your dealership worth going to. Best service anywhere in the USA. Never let that guy go. He is what makes your dealership worth going to. More

Great service they took very good care of me great customer service thanks you for customer service thanks you for More

Great customer service! They even delivered my car. I will buy again from Shottenkirk and recommend them to friends and family. They even delivered my car. I will buy again from Shottenkirk and recommend them to friends and family. More

Everyone was very good at what they do. Made sure I understand everything and I wasn’t driving away with any questions. When I called to make an appointment they were friendly and fast. Gre Made sure I understand everything and I wasn’t driving away with any questions. When I called to make an appointment they were friendly and fast. Great employees great work. More

Nothing but stress and disappointment through the whole process. New car we ordered came in with wrong color. Told we could either take this one or wait another month for another one. Nothing but an I’m so process. New car we ordered came in with wrong color. Told we could either take this one or wait another month for another one. Nothing but an I’m sorry. Would not work with us at all or offer anything to make up for the mistake. Also had issues with finance department filling out paperwork incorrect. Put a pretty big damper on our first new car buying experience. More

Jesse and Brooke are the best! They truly go above and beyond to help the customers. They truly go above and beyond to help the customers. More

everyone was wonderful and helpful thank you. always good to work with you at this place !!! always good to work with you at this place !!! More

Since the purchase of my 2018 F150 in May I have had my truck in my possession 3 weeks. The rest of the time it has been at Shottenkirk awaiting repairs. First it was 2 fuel system sensors. The sales manag truck in my possession 3 weeks. The rest of the time it has been at Shottenkirk awaiting repairs. First it was 2 fuel system sensors. The sales manager, my sales person, and myself worked out a deal to have those repaired after purchase. While in the bay for repairs the tech spilled fuel in my exhausted system. That lead to me waiting nearly a month for a new exhaust system to be delivered so their service team could fix what they ruined. Now that they have my truck again to repair the exhaust system they don't have the parts. Mind you I was told it would be a 24 turn around on the repairs. To add to my infuriating experience their service team had no intentions of calling me about the delay. I message my sales person at 330pm asking when I could expect my truck. She was pissed that it wasn't back to me. She made the service team call me with an update. PS they left me with a van to drive while they procrastinate on my repairs. The whole thing has been a xxxx show from jump. When I received the truck back after the sensors were replaced the truck had a nice new scratch on the driver side riser and real with Dow. Let's hope I don't have a matching One on the passenger side when I get it back...... Whenever that will be. More