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Shottenkirk Kia of Quincy - Service Center

Quincy, IL

4.8
257 Reviews

257 Reviews of Shottenkirk Kia of Quincy - Service Center

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October 18, 2023

Has the worst machanics I’ve ever seen. I’ve made at least 10 trips there and been in 5 rentals since then. They sold me a Jeep with no oil in it and the motor blew up and that’s just the b More

by BRANHAMEMILY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenny England
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith England
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Shottenkirk Kia of Quincy responded

Thank you for taking the time to leave an honest review, BRANHAMEMILY4. While we are so sorry to hear that you are unhappy with your experience, we are always looking for opportunities to improve, and your comments will help us do just that. We would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 when you can.

October 18, 2023

I’ve had my car in there for the same reason twice now. Over $1200 later I have the same issue and no more money to get it fixed. This is the first major thing I’ve had in there for They just can’t seem More

by lewiska50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t know mechanic.
Report | Print
Oct 18, 2023 -

Shottenkirk Kia of Quincy responded

lewiska50, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Kia of Quincy

October 14, 2023

Happy with the Kia Dealership and service department. They are always helpful with any issue we have ever had. Will continue doing business there in the future. More

by EGBERT.VICKY
Recommend Dealer
Yes
Employees Worked With
Nathan Herzing
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2023 -

Shottenkirk Kia of Quincy responded

EGBERT.VICKY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 13, 2023

The service was great, as always. The part was ordered and installed within the week. Jesse and Brook give great service. More

by SVENLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job, Brook
Report | Print
Oct 16, 2023 -

Shottenkirk Kia of Quincy responded

SVENLO, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 03, 2023

Jake was incredible! He was so personable and knew just what I wanted and how to get it for me. He rocks! More

by lnmulheron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke Frieden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Angell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse - Service
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Oct 04, 2023 -

Shottenkirk Kia of Quincy responded

lnmulheron, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!

September 28, 2023

Easy to make appointments by phone, though I wish I could still make them online. Service staff is friendly and knowledgeable. Speedy and thorough work. More

by JESSICA13ZAPATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

JESSICA13ZAPATA, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!

September 28, 2023

They are always fast, efficient, and courteous. The communication between staff and customer is top notch. More

by AMANDA1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Desk
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

AMANDA1975, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Kia of Quincy in the future!

September 27, 2023

Had my vechile in there the for recall my floors mats was left with dust footprints all over the front driver's side More

by wcarolyn946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mayes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

wcarolyn946, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Kia of Quincy

September 27, 2023

They said my car was fixed and I had to return it to them bc it wasn’t fixed More

by jenajohnston43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Tierney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Shottenkirk Kia of Quincy responded

jenajohnston43, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 217-323-8167 so we can discuss some solutions.

September 15, 2023

Always get great service from Jesse and his team! Gets us right in and keeps our daughter’s car on the road! More

by HGLASGOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Job
Report | Print
Sep 15, 2023 -

Shottenkirk Kia of Quincy responded

HGLASGOW, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Kia of Quincy. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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