Shottenkirk Hyundai Rome - Service Center

Professional manager. RUSS WAS GREAT MECHANICS TOOK 5 WEEKS TO FIGURE THE PROBLEM. What they should've figured out in the beginning. Eventually, I got a loner car thanks RUSS WAS GREAT MECHANICS TOOK 5 WEEKS TO FIGURE THE PROBLEM. What they should've figured out in the beginning. Eventually, I got a loner car thanks to that. I didn't have to rent a car anymore. Cost me time and money..... When I drove off allegedly, carl had an issue with front end work. But of course, that wasn't how It was when I brought it in. How did they not know in the beginning that it was a fuel pump???? More

I have had my car there 8 times and they haven’t fixed it and charged me hundreds of dollars and the problems are still there there and some are even worse than before they put their dick skinners on it ; an and charged me hundreds of dollars and the problems are still there there and some are even worse than before they put their dick skinners on it ; and all I get is sorry . Place needs to fire everyone and bring in some Recks - mechanics that know how to do repairs More

Much better experience than the last time I was there. Great customer service and I was only waiting a short time. Great customer service and I was only waiting a short time. More

The service writers and service department are always helpful and courteous. They preform all work quickly and explain everything in great detail. helpful and courteous. They preform all work quickly and explain everything in great detail. More

Friendly and do a great job enjoyed all of the staff will tell folks about y'all tell folks about y'all More

A problem with the Hyundai palisade sunroof (one that Hyundai is aware of and is not yet a recall) was quoted $2900!!!! To fix. I found the parts for $66 online. Absolutely unbelievable to be quoted so h Hyundai is aware of and is not yet a recall) was quoted $2900!!!! To fix. I found the parts for $66 online. Absolutely unbelievable to be quoted so high for a 30 minute install. Fix it yourself or pay a fortune! Update: I got an email saying to give them a call. I did not call because I have already ordered the parts to fix it myself. They marked the review I left and said that they have worked with me to resolve the problem. NO THEY HAVENT. I refuse to work with a sketchy dealership service department on something that will take no longer than 30 minutes to fix and $66 in parts. They also said the parts would be shipped in 4 weeks. I ordered OEM parts and it took 7 days. Very shady. More

Had routine maintenance on my vehicle which included oil change and the inspection report showed they checked my cabin air filter but it was not checked. change and the inspection report showed they checked my cabin air filter but it was not checked. More

I have always been greeted with a friendly face. Whether it be in the sales department or service department. I’m always kept up to date about what’s going on with my vehicle and a very specific tim Whether it be in the sales department or service department. I’m always kept up to date about what’s going on with my vehicle and a very specific time limit it should take. More

Always courteous I am vehicle was completed within the timing express I did not have time for the car wash they offered me to bring it back anytime timing express I did not have time for the car wash they offered me to bring it back anytime More

The service department was great. Russell was attentive, cordial and the service was swift. Everyone was very nice. I was pleasantly surprised and pleased. Russell was attentive, cordial and the service was swift. Everyone was very nice. I was pleasantly surprised and pleased. More