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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
302 Reviews

302 Reviews of Shottenkirk Hyundai Rome - Service Center

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October 18, 2024

I rarely have had a good experience in the service department. I needed a DRL installed and they tried telling me it was the wiring. I replaced bulb myself and it worked just fine More

by LISAPHILLIPS2385
Recommend Dealer
No
Employees Worked With
I don't know their names
Report | Print
Oct 21, 2024 -

Shottenkirk Hyundai Rome responded

LISA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

October 17, 2024

Always very helpful and friendly . They get you in an out in a very timely manner. More

by IDALWALLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow, David Kay
Report | Print
Oct 18, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

October 17, 2024

They took care of me right away, they were very courteous and explained to me exactly what was wrong with my car. More

by cecothran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow, David Kay, Nick Primiano, Tori Smith
Report | Print
Oct 18, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 15, 2024

Was able to get an appointment the day that I wanted. Techs were very friendly and advised recommendations of what was needed and about what was still good that I didn’t need. Explained any questions I h More

by jinx353535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow, David Kay
Report | Print
Oct 16, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

October 14, 2024

I feel like they listened to my concerns and explained the issues to where I can understand clearly. More

by PETTIT_KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonah Jones, Russ Barlow
Report | Print
Oct 15, 2024 -

Shottenkirk Hyundai Rome responded

KELLY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

October 12, 2024

Russ was extremely helpful getting my service scheduled. My Palisade looked amazing after they finished. Russ greeted us with a smile when we pulled in and was very friendly. Russ is doing a great job! More

by williamtkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
Report | Print
Oct 14, 2024 -

Shottenkirk Hyundai Rome responded

William, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 11, 2024

Very friendly was able to fit me in last minute and gave me advice about what is starting to wear on my car. More

by Alexis Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spoke with a Juan as well while I was outside waiting for my car and he brought me and the dogs water, Russ Barlow, David Kay
Report | Print
Oct 14, 2024 -

Shottenkirk Hyundai Rome responded

Alexis, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 11, 2024

I brought my new Pallisade in for a diagnostic because the keyless was not working. Not only did they repair the problem but it took less than 1 hours. More

by Lorimatuson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow, David Kay
Report | Print
Oct 14, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 11, 2024

They are upfront and responsive and honest in their diagnosis. They call you instead of having to track someone down. More

by SHOLBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jona
Report | Print
Oct 14, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 10, 2024

Hunter was very patient and handled all of our questions and made us a good deal More

by JANNAWEBBCSM
Recommend Dealer
Yes
Employees Worked With
Hunter and miles
Report | Print
Oct 11, 2024 -

Shottenkirk Hyundai Rome responded

JANNA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

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