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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
302 Reviews

302 Reviews of Shottenkirk Hyundai Rome - Service Center

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September 21, 2023

Every one was very courteous and I was taken care of very quickly. I'm glad there is a service department close to me. It's very convenient. Thanks again More

by angelawright652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan McFall, Cheryl Cooper, Chris Holmstrom
Sep 22, 2023 -

Shottenkirk Hyundai Rome responded

angelawright652, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 21, 2023

I like the way they get you in and serviced. very timely and a nice place to wait.. They are always pleasant and professional.. More

by DIAN0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Davis
Sep 22, 2023 -

Shottenkirk Hyundai Rome responded

DIAN0526, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

September 21, 2023

Pleasant ,on time. , Manners, Clean this more than 15 words This is very frustrating unlike my service More

by RPHDMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

September 19, 2023

Good to work with. Could use more education about the new car when purchasing , there is a lot to learn . More

by BKENNETH98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Quinn
Sep 20, 2023 -

Shottenkirk Hyundai Rome responded

BKENNETH98, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

September 19, 2023

Very helpful. Engine replaced so Hyundai Corporate was a little slow to approve. The service center followed it all the way through. More

by PROFDUTCH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

September 18, 2023

Shottenkirk has helped me with all my needs and questions I've had since they took over from heritage. More

by ronnielbryant74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Brandt, Cody Davis, Bryan McFall, Cassie Hardin, Katlon Nichols, Cheryl Cooper, Ivie Barnett, Chris Holmstrom
Sep 19, 2023 -

Shottenkirk Hyundai Rome responded

ronnielbryant74, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

September 14, 2023

Excellent work grant service nice people and good to know about this service thank you More

by Jmdelab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan McFall, Cheryl Cooper, Chris Holmstrom
Sep 14, 2023 -

Shottenkirk Hyundai Rome responded

Jmdelab, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 14, 2023

Everyone was friendly and kind in addition to willing to answer any and all questions. I would also recommend this dealership for any major or minor repairs. More

by Love2drive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan McFall, Cheryl Cooper, Chris Holmstrom
Sep 14, 2023 -

Shottenkirk Hyundai Rome responded

Love2drive, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

September 12, 2023

Oh, I felt that they knew they could not repair my car when I took it in. Took it in late Wednesday did not hear anything from them by Friday. Text the advisor. David did not get a response. Left a messag More

by gperry1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Shottenkirk Hyundai Rome responded

gperry1030, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 so we can discuss some solutions.

September 12, 2023

The people in the service department are very pleasent, friendly and easy to deal with. More

by MONTERASURE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Shottenkirk Hyundai Rome responded

MONTERASURE1, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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