Shottenkirk Hyundai Rome - Service Center

Service deptlartment is top notch, never dealt with any of the current salesmen. Though the dealership wouldn't fix the cracked windshield that showed no signs of an impact, it had simply failed and was st of the current salesmen. Though the dealership wouldn't fix the cracked windshield that showed no signs of an impact, it had simply failed and was still under warranty. More

Brought my car in for check engine light and door lock actuator problems. Gave me the round about telling me they fixed the wrong thing and ended up having my car for two weeks before I was finally able t actuator problems. Gave me the round about telling me they fixed the wrong thing and ended up having my car for two weeks before I was finally able to drive it home. They blamed it on “miscommunication” between the service tech and the desk. Nonsense. Will never bring my car here again More

Went well- no issues. Service rep was very nice and cordial. Shop / service area very clean. Service rep was very nice and cordial. Shop / service area very clean. More

I had a very good experience with the dealership. They were very helpful. Even took care of a recall They were very helpful. Even took care of a recall More

Great service! !! Everyone is super nice and really care about getting your car just right! !! Everyone is super nice and really care about getting your car just right! More

I appreciate how David opened thr doors for me before my appointment time. Thank you. appointment time. Thank you. More

Heath very helpful. Found us a good deal in our price range. Financial folks tried to sell us warranty out of our price range. Overall a very good experience Found us a good deal in our price range. Financial folks tried to sell us warranty out of our price range. Overall a very good experience More

My experience is ongoing but I am impressed at this point. Complete excellence so far! point. Complete excellence so far! More

Upon arrival for my appointment, I observed two gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head do gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head downward, and I'm not sure what he's doing. I sat in my car with it running for a couple of minutes waiting for either to acknowledge me. I turned off the car and stood outside of it. Neither acknowledged me. I said, "good morning, " and the gentlemen who had his head down looked up as if he's surprised to see me. Actually, I asked if he saw me, and he said no. I don't believe he didn't, and I was shocked at the lack of great customer service I was accustomed to receiving from Heritage. I went inside and expressed what had happened to the receptionist, and she called a manager. My issue was resolved before I was able to speak with anyone. I utilize Shottenkirk because it keeps me from driving out of town. If getting good customer service means I have to drive out of town, I will. I will not patronize an establishment that treats me like I was treated yesterday. More

Service was quick and professional. The waiting area was fine. All in all, it was a good experience. The waiting area was fine. All in all, it was a good experience. More