Shottenkirk Hyundai Rome - Service Center

Good , helpful, and friendly place to bring car and trucks to have them worked on. Also to buy new cars and trucks. trucks to have them worked on. Also to buy new cars and trucks. More

great job everybody, Russ and Dave are two of the best out there, thanks again out there, thanks again More

The staff was very courteous and professional. And took care of my car right away. And took care of my car right away. More

Very nice, very friendly, will go out of there way to help, I will suggest to family and friends I will be doing all my business with shottenkirk from parts service and buying new vehicles help, I will suggest to family and friends I will be doing all my business with shottenkirk from parts service and buying new vehicles More

In and out for a factory recall. Very nice employees even washed my car and got most of the mold off. Very nice employees even washed my car and got most of the mold off. More

Great service. Fast and efficient. Called me twice to give updates. Transferring all my service needs to them Fast and efficient. Called me twice to give updates. Transferring all my service needs to them More

Shottenkirk dealership works well setting up my oil changes and I really like the text reminder. Everyone at the dealership has treated me with courtesy and respect. I will continue to give Shottenkirk changes and I really like the text reminder. Everyone at the dealership has treated me with courtesy and respect. I will continue to give Shottenkirk my business. More

Friendly, courteous and mostly professional group. Receptionist was super nice. Really appreciate the "grease monkee" as he called himself. I will be back. Receptionist was super nice. Really appreciate the "grease monkee" as he called himself. I will be back. More

Took several tries to get an appointment scheduled. If you are going to have the bay door closed you need a large sign on door that says “Honk horn and door will be opened” as I was getting out of my If you are going to have the bay door closed you need a large sign on door that says “Honk horn and door will be opened” as I was getting out of my car when the door was opened. I purchased my car here so I knew where the restrooms were and that there was coffee and water, would have been nice if when he confirmed I was waiting he said “Restrooms and coffee just through the next door after entering”. I had said that I needed a replacement key when I made the appointment - when I told him I was there for the recall and the key he said he would have to check if a key was available- or that it might need to be ordered. I reminded him that we were replacing the lost key under the Shotenkirk Advantage - He said that he didn’t know about that, that was the sales guys stuff. He did finally say he would check. The key had to be ordered and I will need to go back to get it programmed…. Which is fine…. But as a consumer if I buy a car and getting my car serviced at the same place I bought it…. They are all one and the same in my eyes ….and since it is “required” per the sales manager at time of purchase shouldn’t your service department know about it??? When I was going to my car I told the service rep that the entire recall has been an awful experience, truly awful - received notice - called and told to bring it in. - did. Less than 5 minutes later I had the car back and was told they just needed to take a photo. Waste of gas for a picture I could have taken at home and emailed. - Next I received two different letters about 2 months apart asking me to confirm the “type” of hitch system I had and mail it back in. - I completed both. - Next received letter that I needed the recall - called service department and was told that I didn’t need appointment just to bring in when I was in the area - said it was a quick fix. - Received another letter telling me to call and make an appointment- I tried to call several times… either no answer or transferred with no pick up. Finally made appointment. His reply is “I just work here” I don’t have anything to do with that. Really - has customer service gotten to the point that employees can’t PRETENDED to care? If he had said “I am so sorry that was your experience. We certainly want your service experience to be better than that. Let me give you my card so that going forward you can reach out to me directly… and I will pass on your feedback about the recall and the trouble getting through to our service manager”. How would I know if he did pass on the information? I wouldn’t …. But I would have walked away thinking he cared…. Instead I now know he doesn’t care in the least! More

Great job. Thank you so much Rust for an awesome customer service and will be back in the future Thank you so much Rust for an awesome customer service and will be back in the future More