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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
302 Reviews

302 Reviews of Shottenkirk Hyundai Rome - Service Center

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October 30, 2023

Everyone very attentive knowledgeable ga fans not over pressured trusting good looking good hygiene on top of things More

by BURTPEOPLE
Recommend Dealer
Yes
Employees Worked With
Heath
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Oct 31, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

October 28, 2023

Tried to upsell, overcharge me, on unneeded work; confirmed by another dealership. Then charged me for a tow they originally covered because it was recall work. Had to get reimbursed by corporate. More

by db262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ Barlow
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Hyundai Rome

October 27, 2023

Great people very helpful they go out of there way for customers will recommend to family and friends and will do all my hyundai business with them More

by prestonziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Brandt, Bryan McFall, Cheryl Cooper, Chris Holmstrom, Nick Primiano
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Oct 31, 2023 -

Shottenkirk Hyundai Rome responded

prestonziegler, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

October 26, 2023

Everyone was great. Service was fast. Clean waiting rooms, tv, coffee, snacks and sodas. Awesome dealership More

by SMCFALL0215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cooper, Chris Holmstrom
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Oct 31, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

October 26, 2023

I like the facts that when I arrived a for my appointment they were ready and waiting. They did my oil change very quickly I was out of there within 45 minutes. David was very nice and answered all the quest More

by jamericabenham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

Shottenkirk Hyundai Rome responded

jamericabenham, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 24, 2023

I’ve been to other Hyundai service centers but this is the Only one I trust with my car. They make my car’s health their primary concern. More

by JESLYNROCHELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Shottenkirk Hyundai Rome responded

JESLYNROCHELLE, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 24, 2023

Was fast & friendly. I was impressed with the way it was done & all the information I was given after the vehical was finished More

by ROBIN HARRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Shottenkirk Hyundai Rome responded

ROBIN HARRIS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

October 24, 2023

We always receive excellent customer service, and the entire team is always so friendly and helpful. David is awesome! More

by HappyChappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 23, 2023

I’ve been using Shottenkirk the past year and very pleased. The service writers and staff is kind and helpful. Far above Terry Reid in Cartersvill. Ty! More

by Vickie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2023 -

Shottenkirk Hyundai Rome responded

Vickie, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

October 22, 2023

Very efficient! Excellent service! All of the crew went above and beyond to take care of me and my family More

by Chloe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Holmstrom
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Oct 23, 2023 -

Shottenkirk Hyundai Rome responded

Chloe, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

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