Shottenkirk Hyundai Rome - Service Center

Excellent service. After some technical confusion about the text I received stating I needed a filter changed, the Manager called me a few minutes after the appointm After some technical confusion about the text I received stating I needed a filter changed, the Manager called me a few minutes after the appointment to make sure I was okay with changing the filter myself and offering to do the filter service on a future date if this was easier for me. Even offered to arrange transportation for me to and from work. The confusion was not his or depts fault as it was a technical issue with the text. I appreciate the great level of customer service. More

Very accommodating and helpful in getting the work completed. Kept me informed. Shuttle great! Will use service dept again! completed. Kept me informed. Shuttle great! Will use service dept again! More

Quick, reliable, and respectful. Concerns knowledgeably discussed with good feedback. Good use of time keeping this customer informed as work progressed. Concerns knowledgeably discussed with good feedback. Good use of time keeping this customer informed as work progressed. More

Pleasant employees! Clean and welcoming service area. Prompt. Courteous Very clear about service that was performed Clean and welcoming service area. Prompt. Courteous Very clear about service that was performed More

Very fast and good service provided by the service department. Russell is always very helpful and friendly. department. Russell is always very helpful and friendly. More

Finance manager lied about the finance deal. This was discovered when I returned to discuss the extended warranty, and the manager was not available. But the managers deputy told the truth and n This was discovered when I returned to discuss the extended warranty, and the manager was not available. But the managers deputy told the truth and now I know. Salesman didn't answer several questions, had to be reminded. Check engine light came on during the drive home from the dealership. I had to return to next day (45 miles one way) and have them diagnose/fix the issue. The service dept. could not help, they claim that they could not communicate with the vehicle. Funny, sad, and true.... I was able to read the codes, diagnose the issue, repair and clear codes myself at home. More

Courtesy fast good work friendly clean shop polite. Will return when we need a new car Will return when we need a new car More

Your company is awesome especially when you have staff like Jonah. Awesome customer service 👍! Grateful... like Jonah. Awesome customer service 👍! Grateful... More

Shottenkirk Hyundai in Rome does a great with servicing vehicles in a timely manner. Everyone is very professional. vehicles in a timely manner. Everyone is very professional. More

Was in and out and had no troubles there was paperwork showing exactly what they did and I have no complaints showing exactly what they did and I have no complaints More