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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
302 Reviews

302 Reviews of Shottenkirk Hyundai Rome - Service Center

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January 30, 2024

Was told oil change would be 69 ended up 81. Will go elsewhere for oil change from now on More

by DAWN.RAPOSE
Recommend Dealer
No
Employees Worked With
David Kay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
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Jan 31, 2024 -

Shottenkirk Hyundai Rome responded

DAWN, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

January 28, 2024

Really great experience. We were in and out in a jiffy. The people were kind and courteous. More

by danielball1920
Recommend Dealer
Yes
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Jan 30, 2024 -

Shottenkirk Hyundai Rome responded

daniel, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

January 28, 2024

Attendant, David, was very knowledgeable about the needs for my vehicle service. Listened to my every questions before answering. Made sure I was comfortable while waiting and let me know as the service pro More

by TARYNANR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 28, 2024

David was very polite and knowledgeable about what I needed. Listen to my questions and concerns fully before answering. Overall experience good. More

by TARYNANR
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Jan 30, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

January 28, 2024

Good Good service very perfesonal Very nice people to deal with in and out Didn't take all day to have my truck serviced More

by rickyyoung65
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Jan 30, 2024 -

Shottenkirk Hyundai Rome responded

ricky, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

January 27, 2024

I drive all the way from Powder Springs to Rome to get our Santa Fe serviced. There are other dealerships on the way, but I have always been able to get an appointment in a timely manner and they are ligh More

by Lbcmorris
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Jan 28, 2024 -

Shottenkirk Hyundai Rome responded

morris, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

January 26, 2024

Here for first service on my Santa Cruz Was pleased but un happy to have been told to come in between 6500-7500 then turned away at 6900miles More

by Dr. Keith
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Jan 28, 2024 -

Shottenkirk Hyundai Rome responded

Dr. Keith, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Hyundai Rome

January 25, 2024

Service was good and fast. I also appreciated the free car wash and detail. Service was excellent. More

by KMORGANGA
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Jan 28, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

January 23, 2024

My experience was absolutely wonderful ! ! They had me in and out in no time. They kept me informed and everyone was super helpful and friendly. I love doing business with them. Thanks so muc More

by middletonreita
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Jan 24, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 16, 2023

It was a great service got everything I needed done and toppped off some other things as well More

by CjhawkinS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Shottenkirk Hyundai Rome responded

CjhawkinS, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

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