Shottenkirk Hyundai Rome
Rome, GA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Heath very helpful. Found us a good deal in our price range. Financial folks tried to sell us warranty out of our price range. Overall a very good experience Found us a good deal in our price range. Financial folks tried to sell us warranty out of our price range. Overall a very good experience More
Upon arrival for my appointment, I observed two gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head do gentlemen standing at the desks where I pulled my car for the registration. One was (appeared to be) on the phone, and the other one, had his head downward, and I'm not sure what he's doing. I sat in my car with it running for a couple of minutes waiting for either to acknowledge me. I turned off the car and stood outside of it. Neither acknowledged me. I said, "good morning, " and the gentlemen who had his head down looked up as if he's surprised to see me. Actually, I asked if he saw me, and he said no. I don't believe he didn't, and I was shocked at the lack of great customer service I was accustomed to receiving from Heritage. I went inside and expressed what had happened to the receptionist, and she called a manager. My issue was resolved before I was able to speak with anyone. I utilize Shottenkirk because it keeps me from driving out of town. If getting good customer service means I have to drive out of town, I will. I will not patronize an establishment that treats me like I was treated yesterday. More