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Shottenkirk Hyundai Rome

Rome, GA

Overview
Employees
Reviews
Vehicles
4.5
418 Reviews
Welcome to Shottenkirk Hyundai Rome! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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965 Veterans Memorial Hwy NE

Rome, GA

30161

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Showing 418 reviews

December 02, 2023

Did unnecessary work on brakes. Brakes are not functioning properly. Poor Job! Unsatisfied customer now! More

by Bjberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Allen, David Kay
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Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

Bjberry, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

December 01, 2023

Wesley is the man. He wasn’t even part of the service team but was proactive in reaching out when I had a car with a busted engine that would cost a fortune to replace. More

by WELDONLIM.XZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Willix, Kaleb Buck
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Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

WELDONLIM, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

December 01, 2023

Nice and clean waiting room. Good about information on updates on where they are on service. More

by AAPHILLIPS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

December 01, 2023

They were so nice at the dealership in Rome. I called with an emergency situation and they promptly helped me and was very friendly in the process! More

by chvernon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 04, 2023 -

Shottenkirk Hyundai Rome responded

chvernon, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

November 30, 2023

Service department is always clean and has friendly staff. David is very informative with updates on your vehicle. More

by STEWARTS94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Dec 01, 2023 -

Shottenkirk Hyundai Rome responded

STEWARTS, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

November 30, 2023

I found everyone to very helpful in assisting my wife and I. I hope this will lead to a lasting business relation. More

by warelarry0123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katlon Nichols
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Dec 01, 2023 -

Shottenkirk Hyundai Rome responded

warelarry, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

November 29, 2023

Prices are thru the roof! Get a oil change and they will find more work More

by goldinvickie2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russ Barlow
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Shottenkirk Hyundai Rome responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 706-928-0640 and ask for one of our managers.

November 29, 2023

They were helpful and very clear in the description of my choices. I did not feel pressured. More

by JWILLIECOOPER
Recommend Dealer
Yes
Employees Worked With
Kaleb and mr Davis
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Nov 30, 2023 -

Shottenkirk Hyundai Rome responded

JWILLIECOOPER, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Hyundai Rome in the future!

November 28, 2023

Honored my time and was very friendly and fast service! ! Thank you for the service! More

by MSWILSON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kay
Report | Print
Nov 29, 2023 -

Shottenkirk Hyundai Rome responded

MSWILSON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

November 25, 2023

I have a Hyundai dealer close to me here in TN But I drove 2 hrs to see Wes who gave me the best price and exactly what I wanted. Great people to deal with. Go see Wes. More

by RDURAND1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Willix, Heath Bearden
Report | Print
Nov 29, 2023 -

Shottenkirk Hyundai Rome responded

RDURAND, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

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