Shottenkirk Honda of Huntsville - Service Center

Excellent service I was running late and missed the shuttle, my own fault. My service man Ethan was excellent. He was concerned about me being late for work and got me I was running late and missed the shuttle, my own fault. My service man Ethan was excellent. He was concerned about me being late for work and got me in and out promptly! I checked in around 735 and was gone by 753! This was excellent service and nice to see someone cared I might be late even though it wax my own fault missing the shuttle! Customer service like this and employees like Ethan are why I continue to choose Jerry Damson! More

Airbag Recall The Honda service department is quick, efficient and thorough. And while waiting for my car, I spent time in their pristine waiting room where I was t The Honda service department is quick, efficient and thorough. And while waiting for my car, I spent time in their pristine waiting room where I was treated like a princess. There was coffee, snacks and a quiet room to get my work done. It was quiter than a library! And the waiting room had all the amenities I needed. It was a very enjoyable experience and it made me proud to be a Honda owner! More

Replaced seat belt buckle. I purchased my 2003 Honda Pilot at Jerry Damson over 10 years ago. I have used their service department for routine maintenance and recalls. My SR I purchased my 2003 Honda Pilot at Jerry Damson over 10 years ago. I have used their service department for routine maintenance and recalls. My SRS light came on recently, so I called the service department, and they were able to get me in in a couple days. Within 45 minutes, they discovered I needed to replace a seat belt buckle, and they had ordered the part. A few days later, I was back at the dealership and in less than 30 minutes the new buckle was installed they even washed my car! The best news is that it was covered under the lifetime warranty, so it didn't cost me a dime. I have always been impressed with this dealership, and when I decide to upgrade my car (195,000 miles and counting), I will purchase another Honda from them. More

Routine Maintenance Had the oil changed, tires rotated, just general maintenance It was a wonderful experience, everyone was friendly and professional!! Was greated with Had the oil changed, tires rotated, just general maintenance It was a wonderful experience, everyone was friendly and professional!! Was greated with a warm smile and Ethan helped me gather all my things... More

Good service Service quicker than I expected. Courteous service attendant. He called when my car was ready. I will certainly use your service center for all the se Service quicker than I expected. Courteous service attendant. He called when my car was ready. I will certainly use your service center for all the service needs for my car. More

Oil change and service for Blacklock Honda Odyssey Ethan Hamilton was very curteous and helpful. He called me with a very detailed explanation of the condition of my vehicle and the concerns that he no Ethan Hamilton was very curteous and helpful. He called me with a very detailed explanation of the condition of my vehicle and the concerns that he noted regarded the condition of the tires. He provided a quote for the recommended service and fully explained it. I would highly recommend him and your company to others. More

Great experience! Owned my first Honda for 8 months and couldn't be happier. The service department is always so courteous and helpful. Thinking old school I brought my Owned my first Honda for 8 months and couldn't be happier. The service department is always so courteous and helpful. Thinking old school I brought my car in for an oil change way too early and Mark took the time to go over my service schedule with me. Showed me how to check the oil life on my CRV. Saved me some $$$! I greatly appreciate him helping me. Would highly recommend bringing your vehicle here! More

Top Notch I had the opportunity to have the best representative in the service dept by the name of Ethan Hamilton, this young man was very knowledgeable in givi I had the opportunity to have the best representative in the service dept by the name of Ethan Hamilton, this young man was very knowledgeable in giving me the information on what my SUV needed in the way of maintenance and answered all my questions with reassurance that the work I chose to get done by two of the reccommendations he gave, he made it very easy to choose the better one because of the easy layman terms. Thanks Ethan Hamilton More

Great & fast service, even on a very busy day! Scott helped get my car diagnosed, called my with the problem, and got it repaired. All this on a very busy Monday. I appreciate not having to worry a Scott helped get my car diagnosed, called my with the problem, and got it repaired. All this on a very busy Monday. I appreciate not having to worry about the staff knowing what to do and always doing the right thing. Top notch! More

Superior Service Mark Gammell did a great job of taking care of me. I also appreciate the speed of completing the job, and I enjoy the nice waiting room with the coff Mark Gammell did a great job of taking care of me. I also appreciate the speed of completing the job, and I enjoy the nice waiting room with the coffee and snacks. Your service department would ba an important factor in buying a Honda again in the future. More