Shottenkirk Honda of Huntsville - Service Center

Labor charges are for how long their book says the work should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes of work. Manager did not care when I raised the issue. Beware!!!! More

Took CR-V in for 30k miles, $400+ check up. Got a call from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles, I refused. After picking up my car I checked and none of the tires had approached their built-in low tread indicator. With 7 Hondas in my immediate family we have had considerble trust in the brand. This is unacceptable... and when they failed to put a little thing like the oil change sticker on the windshield, it makes me wonder what else did they ignore. WHO ARE THESE PEOPLE? More

Brought my 2016 Honda Civic in for an oil change and tire rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the oil change. More

Long wait I was promised an hour and a half wait for a service. It took over 3 and a half hours, so I was unable to get the car wash I had paid for in my purch I was promised an hour and a half wait for a service. It took over 3 and a half hours, so I was unable to get the car wash I had paid for in my purchase package. I was charged for an oil change even though I had bought the car wash /oil change package when I bought the car. When I later returned for the car wash it was unsatisfactory. I called the dealership and spoke to their finance manager about getting out of the package contract. He promised to call me back the next day but he did not do so. More

Always Great Service Experience with Scott Rocket Our family has three generations with Hondas all purchased at Damson's. Scott Rocket is our service manager, he has always been friendly, professiona Our family has three generations with Hondas all purchased at Damson's. Scott Rocket is our service manager, he has always been friendly, professional, provided knowledgeable advice and given excellent service. We trust Scott, he has always provided accurate estimates of what the vehicle needs to include cost and when work will be completed. My thanks and compliments also extends to the professionals in the shop. As a Honda owner since 1992, Scott and the service department are a major reason we continue to return to Damson's. Thanks also to Dwight Scales and Micah in sales. More

Still waiting Was quoted a two hour work and I'm still here after five hours. This the worst ever. I hope they can service my faster in near future. Was quoted a two hour work and I'm still here after five hours. This the worst ever. I hope they can service my faster in near future. More

Service They did a great job and it was done quickly. The drivers were amazing and so pleasant and helpful. Everyone I dealt with was friendly and pleasant They did a great job and it was done quickly. The drivers were amazing and so pleasant and helpful. Everyone I dealt with was friendly and pleasant and very helpful. More

Service I love my Acura Service department! I have owned three Acuras and have always taken them to the dealership for maintenance. Even just a simple oil c I love my Acura Service department! I have owned three Acuras and have always taken them to the dealership for maintenance. Even just a simple oil change and tire rotation. I trust my my mechanic and Service advisor there! More

Incredible People/GREAT Experience I have been blessed to have both airbag inflators replaced by Jerry Damson. Forrest Ege is the BEST and I was treated like a queen! I have been blessed to have both airbag inflators replaced by Jerry Damson. Forrest Ege is the BEST and I was treated like a queen! More

Great Customer Service Service department is friendly, knowledgeable, and helpful. And I love that my car always gets washed before its retired to me. Thank you for taking Service department is friendly, knowledgeable, and helpful. And I love that my car always gets washed before its retired to me. Thank you for taking such good care of my Honda. More