Shottenkirk Honda of Huntsville

2015 tahoe price online for $32,000 when I went pay cash for the vehicle they marked up so many fees on tip that the final price was $38,000 I was paying cash they falsely advertised on auto trader I took m for the vehicle they marked up so many fees on tip that the final price was $38,000 I was paying cash they falsely advertised on auto trader I took my business somewhere else I do not recommend using them they add at less 6,000 on to there advertise price. They will not honor their advertise price. Also salesman would not return my phone call but would only text! More

Great salesman. Horrible dealership. I went in with a vehicle I had 7 thousand dollars of equity in at least! Found a car that we liked and started working the deal. Horrible dealership. I went in with a vehicle I had 7 thousand dollars of equity in at least! Found a car that we liked and started working the deal. When we settled on a price the sales manager sends the salesman out with a paper for me to sign with the numbers on it. they added almost 7 thousands dollars for “used vehicle reconditioning” and “shottenkirk care”. Which means absolutely nothing. Then the manager goes on to explain that they price the vehicles low online so they get people to Come in to the dealership…then they just hike the price back up with add one to get what they need to put of the vehicle. Total false advertising. My salesman was awesome and understanding and I could tell even he thought it was crap. I ended up getting the deal I wanted because this isn’t my first rodeo but I feel bad for anyone who doesn’t call this BS out. More

I bought a used CR-V almost 3 weeks ago from Shottenkirk Honda of Huntsville. Cash deal. I traded a car that was being serviced at another dealership. When I arrived at the dealership to pick up the vehicle Honda of Huntsville. Cash deal. I traded a car that was being serviced at another dealership. When I arrived at the dealership to pick up the vehicle ,which I had been told would be serviced and ready, the windshield which was badly damaged, had not been replaced. I have repeatedly called and left messages and yet no one has bothered to return my calls. My granddaughter is driving the car in Birmingham and was actually verbally warned by an officer to get it fixed. This really shook her up since she has only been driving 8 months. Over the years my husband and I have purchased 7 vehicles from Jerry Damson Honda and have never had a problem. I'm not sure the new owner, Shottenkirk, has the same standards. They told me the windshield would have to be ordered and then a gentleman would be scheduled to install it. Why is this so hard to accomplish and why not return my calls? I asked the salesman on the day we picked up the car if the windshield could be replaced in Birmingham since the car resides there. Supposedly the manager said he wanted the delivery to be in Huntsville. I'm very unhappy to be treated this way after all my years of loyalty to Honda and Acura. More

My 2013 Honda was serviced and less then 10 later I started having spongy brake issues. I went back for a diagnostic and was told someone put the wrong type of fluid or liquid in the braking system. T started having spongy brake issues. I went back for a diagnostic and was told someone put the wrong type of fluid or liquid in the braking system. The technician denied making the error and Honda refuse to correct the issue. They told me my brake system is now deteriorating. Many reviews indicate Honda owners are having multiple issues with their vehicles and are receiving poor service. Customer service concerns seems nonexistent, "it's not their problem". Nice talk but no assistance, help or relief given. Customer service actually told me to take my vehicle somewhere else for service. More

The salesman we interacted with, Tim, was great. Affable, likeable, was personable without feeling completely fake. Tim seems like a good guy. That's the extent of the nice things I have to say abou Affable, likeable, was personable without feeling completely fake. Tim seems like a good guy. That's the extent of the nice things I have to say about this place. Went in to look at a car priced, on their website, at $29k. When we get the final verdict the real price was over $3200 more than the advertised price, AND they beat me up big time on the trade-in. They lowball you for the trade-in then try to charge the person who buys your trade in extra to "recondition it". But my single biggest gripe was the manager who preceded to tell me they don't make but $500 off each trade-in. I will never, EVER, interact with this group. Maybe if you're purchasing new they don't try to rake you over the coals, or maybe that's just how buying a car is now-a-days, but I won't be back. More

Tried to schedule for an oil/filter change but was told they could only do with a multipoint inspection, brake check, tire check, fluid check and lights check and that it would be $58.92. Uh, okay....... they could only do with a multipoint inspection, brake check, tire check, fluid check and lights check and that it would be $58.92. Uh, okay....... My child takes the vehicle in as it's currently out of state and I ended up being charged $72.44, not the $58.92 mentioned. I called and spoke with Mike the service advisor and he claimed he had asked my child if a tire rotation was wanted and that he had said 'yes'. My child didn't agree to anything additional being done other than what the appointment was for. If someone makes an appointment for "X" don't change it to "Y" when a kid brings it in. All I wanted in the first place was an oil/filter change, and nothing more. That evening, I received an e-mail from the dealership for the same services they charged me for but for the special price of $55.55. ??? Besides the upsell, I was told by my child and his friend who had brought the car in that Mike was a bit of a jerk asking where the car had been purchased, and even though Mike was told in a different state, he later insisted my child had told him it had been purchased there at Shottenkirk. Uh, Okay....... I WILL NEVER TAKE ANY OF MY VEHICLES TO YOU AGAIN More

Labor charges are for how long their book says the work should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes of work. Manager did not care when I raised the issue. Beware!!!! More

tried to sell me a used 2022 car with only <250 miles on it for $10,000 over MSRP. it for $10,000 over MSRP. More

Will not show prices of cars on-line. I have to go to another dealer to an idea of prices. Don't know what this serves except to steer customers to another dealer. I have to go to another dealer to an idea of prices. Don't know what this serves except to steer customers to another dealer. More

I have had my Honda CR-V in for tires 2X they tell me it is a tire problem and I have had 2 Brand new sets of different brands and they are wearing. No it is an alignment problem and they know this because is a tire problem and I have had 2 Brand new sets of different brands and they are wearing. No it is an alignment problem and they know this because they have a service problem with other CR-V's and have sent out emails about it but won't address or do a recall. Just fix your problem with the alignment problem and quit blaming every tire company!! HONDA AMERICA More