Shottenkirk Honda Rome

Terrific salesman, Zeke! However, someone named Gavin called me to discuss a potential purchase. I told him to call my husband about the money. He didn’t. I called Zeke and h However, someone named Gavin called me to discuss a potential purchase. I told him to call my husband about the money. He didn’t. I called Zeke and he said that he would check about Gavin calling. Gavin didn’t call. My husband drove a long distance to meet me at the dealership so he could drive the car and talk to Gavin. Zeke met us and said there was nothing they could do to make the purchase happen in our budget! Gavin did NOT even talk to my husband to find out what the true budget was!!! My husband went to the dealership to drive the vehicle and make the deal happen (even if it was going to be a little more than we wanted to spend), but Gavin had no idea because he didn’t even call OR take the time to talk to us when we arrived. I felt bad for Zeke as he was the one caught in the middle. Gavin caused the sale not to happen because we were ready to make the purchase! Shottenkirk lost our business and we will share this experience with everyone More

Wonderful to work with! Got me exactly what I needed and quickly. Highly recommend working with Blake! Got me exactly what I needed and quickly. Highly recommend working with Blake! More

Blake was very helpful with me during my purchase of a 2023 Civic. Very courteous and knowledgeable of the vehicle. Very patient with me and my questions also. Thank you Blake for making this a very easy 2023 Civic. Very courteous and knowledgeable of the vehicle. Very patient with me and my questions also. Thank you Blake for making this a very easy transition from my "old" car to my new Civic. More

Robert was very welcoming. He showed us exactly what we wanted to look at and was very knowledgeable about the vehicle. He didn’t push to gain info that I wasn’t ready to giv He showed us exactly what we wanted to look at and was very knowledgeable about the vehicle. He didn’t push to gain info that I wasn’t ready to give. He seemed to want to make a deal that was right for me. I was looking. At this car for my son who lives in Nashville and Robert was very accommodating. The process went as quickly as it could have. I would go back to see Robert for a repeat car buying experience. More

Bait and switch. When I left, I saw a salesman at a local restaurant. My car's tires suddenly developed leaks after I left the restaurant. Vindictive trash because I When I left, I saw a salesman at a local restaurant. My car's tires suddenly developed leaks after I left the restaurant. Vindictive trash because I didn't buy their poor deal. More

L.B. and Bear went above and beyond to make our deal work. They stayed late to make sure we got the car that night. They were very honest and up front. Again thanks for all the hard work work. They stayed late to make sure we got the car that night. They were very honest and up front. Again thanks for all the hard work More

Went to have my honda pilot service but will not go back there the oil change price was so high $72.00 for 4qts of oil and oil filter .l never paided that much at heritage honda .they didn't even filled my there the oil change price was so high $72.00 for 4qts of oil and oil filter .l never paided that much at heritage honda .they didn't even filled my washer fluid or check tire pressure at shotenkirk .heritage honda treated you like family not like you was rich .I have bought about 7 vehicle from heritage but will never have then service at shotenkirk .my family and friends will never go back there anymore .. More

Dave & Ariana are great to work with I bought the car over the phone they took care of everything and made sure it was delivered on time couldn’t ask for better service over the phone they took care of everything and made sure it was delivered on time couldn’t ask for better service More

Rebecca was fantastic to work with. The car buying industry has changed drastically since our last purchase, & she made it as easy as possible. Professional, responsive, and fair! The car buying industry has changed drastically since our last purchase, & she made it as easy as possible. Professional, responsive, and fair! More

I recommend this service dept. from beginning to end. From the moment you arrive you are met with a young man who genuinely wants to provide the best service for you. They answered from beginning to end. From the moment you arrive you are met with a young man who genuinely wants to provide the best service for you. They answered honestly all my questions supplied me with outstanding service and even supplied free transportation. I am an older person who needs to feel safe and honored. I always have been given this service. J. Thompson More