Shottenkirk Honda Decatur

Working with Ethan was a pleasure. Professional, very knowledgeable and I have total trust in his advice. Love the dealership and products. Bought a new Ridgeline and love it. Will be Professional, very knowledgeable and I have total trust in his advice. Love the dealership and products. Bought a new Ridgeline and love it. Will be a customer from now on! More

The salesperson was not able to answers questions about the vehicle and even told us information that wasn't true. He spoke confidently about features while comparing trim packages and once we were in the the vehicle and even told us information that wasn't true. He spoke confidently about features while comparing trim packages and once we were in the car leaving the dealership we found out what he said was wrong. I would have rather him just be honest and say he didn't know instead of giving inaccurate information. Also, we reached an interest rate agreement at the salesperson's desk, but once we were back in the finance department ready to sign there was a different interest rate printed. When I asked about it the person working in finance said "oh I'm sorry your salesperson didn't tell me." She had to request approval to change the interest rate and then had to reprint all of the paperwork. Overall this was the worst car buying experience I've had. Several members of the team fell short. More

Always friendly faces with great excellent customer service, they are very knowledgeable and helpful and quick with their service. service, they are very knowledgeable and helpful and quick with their service. More

Good customer service the only problem was that they take to long and short on salesmen to long and short on salesmen More

Prompt, professional and efficient. My scheduler said to plan on spending a half day but my service repair was done in a little over 2 hours. My scheduler said to plan on spending a half day but my service repair was done in a little over 2 hours. More

Very friendly, Great work, super quick and helpful with getting issues resolved and appointment scheduled getting issues resolved and appointment scheduled More

I have always received great service at Shottenkirk Honda - even before the name change! That's the reason I have all of my service work, etc. done there. Talon was a "new face" to me, but he was thorough - even before the name change! That's the reason I have all of my service work, etc. done there. Talon was a "new face" to me, but he was thorough and answered all of my questions without making me feel as if he needed to hurry - treated me with respect! More

The sales dept was a good experience, they were very interested in getting us in the right car. Since we bought the car the service dept has been great to work with, we take it for a service and they ar interested in getting us in the right car. Since we bought the car the service dept has been great to work with, we take it for a service and they are friendly and get it done quickly. More

They made my car buying experience so simple and easy. If I buy another vehicle I know where I’ll go. If I buy another vehicle I know where I’ll go. More

I made an appointment and was reminded a couple of times by text and email. The service on my car was started immediately and accomplished in a timely manner. I was briefed on all serviced items in a high by text and email. The service on my car was started immediately and accomplished in a timely manner. I was briefed on all serviced items in a highly proficient manner and was given a written copy of the results. I really appreciated this professional briefing. More