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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
249 Reviews

249 Reviews of Shottenkirk Fort Madison - Service Center

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June 06, 2024

Good good good good great great great great better better better, Don't like surveys that are long. More

by jimrheinschmidt
Recommend Dealer
Yes
Employees Worked With
Brad Richardsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

May 31, 2024

They made it easy to drop off and pick up and staff was awesome as always More

by JLSTUEKERJUERGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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Jun 03, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madisonin the future!

May 30, 2024

Very poor. .. I got lied to he twisted things. And didn't get results what was wrong. More

by HFH69
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirk in service
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May 31, 2024 -

Shottenkirk Fort Madison responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 319-205-0808 and ask for one of our managers.

May 27, 2024

Showed up early and was out in no time. I always wait, waiting area is always clean and they offer coffee. More

by gsrives1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
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May 28, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 27, 2024

They scratched my tail gate when they did the recall on the latch.. several places down to the bare metal More

by MARKY_MARVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Overberg
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Harris
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Shottenkirk Fort Madison responded

MARKY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.

May 24, 2024

This dealership is great . Excellent service , friendly staff . We have 4 cars that they take care of and we could not ask for better . More

by eric4591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Shottenkirk Fort Madison responded

eric, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 18, 2024

We love Shottenkirk FM service center! Great people and great service! Worth the drive from Burlington! More

by LMOORE6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings Briana Stewart
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May 20, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 18, 2024

Our problem was solved. Everyone we dealt with was great Polite, concerned, good at their job More

by CRNIMMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittney McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Shottenkirk Fort Madison responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!

May 14, 2024

The process was a tad slower than I had anticipated. However over all my sales people were great to work with. There was new windshield installed 1 day prior to me taking the car home and now with the r More

by CHARLIEANN1974
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Shottenkirk Fort Madison responded

CHARLIE, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Fort Madison

May 14, 2024

No hassle! Came in with expectations and they were met! Very impressed with how the purchase went! More

by JKEATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Overberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Weng in Finance!
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May 15, 2024 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

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