Shottenkirk Fort Madison - Service Center

Amazing place to do business! ! Becky set our appointment for the vehicle and they were ready when we arrived. Danielle explained all needed repairs and the technicians had them d ! Becky set our appointment for the vehicle and they were ready when we arrived. Danielle explained all needed repairs and the technicians had them done before expected time. Great experience with excellent service !! Thank you More

Pleasant people to talk to, rapid service, nice waiting area. I would recommend their service dept area. I would recommend their service dept More

The staff was very friendly and helpful. We will definitely be using them in the future. We will definitely be using them in the future. More

Drivers seat was left unbolted after having the body control module repaired (nothing to do with taking the drivers seat out) I took it around the block and about wrecked into a telephone pole. Examinin control module repaired (nothing to do with taking the drivers seat out) I took it around the block and about wrecked into a telephone pole. Examining the car after returning home the back seat had bolts and rats in it and a part of my drivers seat was broken off. After $7000 and several times of them finally diagnosing the Cadillac. I called the manager and was told I probably unbolted my drivers seat. Never again will they have my buisiness. More

Repairs to Transmission On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the vehicle to Ft. Madison and within 36 hours we’ve got our vehicle back and boating continued. Their service department did an Outstanding job with fast and efficient repairs. Thank You! More

Exceptional job----well done The job was well for the amount of time the truck was there. The service was excellent and hate to hear that Lori in Service Department is leaving. The job was well for the amount of time the truck was there. The service was excellent and hate to hear that Lori in Service Department is leaving. More

Nothing exceptional If it's the experience I think it was they reinstalled the glove box which had fallen out. Personally, I think that should not have happened on a yea If it's the experience I think it was they reinstalled the glove box which had fallen out. Personally, I think that should not have happened on a year old vehicle. More

Excellent service Love my experience I have had with ShottenkirkThey go above and beyond to make sure you are satisfied They came and picked up my car and brought it ba Love my experience I have had with ShottenkirkThey go above and beyond to make sure you are satisfied They came and picked up my car and brought it back after oil change Customer service is excellent always friendly More

Recall fix The dealership came and picked up my vehicle at my place of employment and delivered it back when the recall fix was completed. This was a service th The dealership came and picked up my vehicle at my place of employment and delivered it back when the recall fix was completed. This was a service that is appreciated as I would otherwise need to take time off from work to take the vehicle to the dealership and then get a ride to work and picked back up after service is done. More