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Shottenkirk Fort Madison - Service Center

Fort Madison, IA

4.6
249 Reviews

249 Reviews of Shottenkirk Fort Madison - Service Center

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October 22, 2023

Gregs Dealerships Are The Ones Every Dealer Wants To Be..Ron Allen And General Manager Jamie Needs A Dale Carnegie Corase More

by DARRELLDAVOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Mundth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Overberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brittney McConnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Shottenkirk Fort Madison responded

DARRELLDAVOLT, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

October 16, 2023

Dissatisfied with customer service, communication, work and response. I sent a detailed email to Kris Pauly last week and haven’t even gotten a response. I tried to give the dealership a chance to resp More

by Chris.Whitenack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Pauly
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becker Tanner
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Oct 16, 2023 -

Shottenkirk Fort Madison responded

Thank you for taking the time to leave an honest review, Chris.Whitenack. While we are so sorry to hear that you are unhappy with your experience, we are always looking for opportunities to improve, and your comments will help us do just that. We would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 when you can.

October 08, 2023

We have boughten new vehicles from both Burlington and Fort Madison Shottenkirks… Fort Madison is superior in every way. The service department in Fort Madison is especially friendly, helpful, and knowle More

by nevakoechle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2023 -

Shottenkirk Fort Madison responded

nevakoechle, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

October 02, 2023

Fast service, nice friendly staff. I would recommend buying and servicing at Shottenkirks Fort Madison, it's where I go. More

by tobyjkraft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Washburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue-cashier, Danielle in service
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Oct 03, 2023 -

Shottenkirk Fort Madison responded

tobyjkraft, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!

September 27, 2023

Service was completed efficiently and effectively. They gave me updates on what I needed to do this time and next time. They we professional and made it easy for me. More

by houstonagronomics
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2023 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 27, 2023

Work on vehicle was done in a timely manner and included installing a piece that I had ordered so that I did not have to. More

by KIMBERLEESDAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curt, Danielle, Sue and Becky as well as the parts person whose name I never caught.
Report | Print
Sep 28, 2023 -

Shottenkirk Fort Madison responded

KIMBERLEESDAD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 27, 2023

This was my first time at this dealership for service, and it was excellent. I also appreciated the consciousness of the service attendant. He kept apologizing for my wait time. More

by joy.cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Smidt-five stars!
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Sep 28, 2023 -

Shottenkirk Fort Madison responded

joy.cleveland, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

September 25, 2023

Very efficient and friendly. I have been coming to your facility for many years ago and have never been disappointed More

by CAJONES1500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 26, 2023 -

Shottenkirk Fort Madison responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

September 24, 2023

They always are efficient, have good customer service, and very reliable. We use they for buying vehicles and maintenance. More

by wong11909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Jennings
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Sep 26, 2023 -

Shottenkirk Fort Madison responded

wong11909, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison !

September 18, 2023

Friendly, easy to get appointments and provides updates during service or if follow up is needed. More

by AECONLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle
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Sep 18, 2023 -

Shottenkirk Fort Madison responded

AECONLEE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!

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