Shottenkirk Fort Madison

traded in a truck for a newer truck in Ft. Madison. Beware the pressure of the finance guy for a boatload of overprice extended warranty products. Then when I'm supposed to get my plates I get Madison. Beware the pressure of the finance guy for a boatload of overprice extended warranty products. Then when I'm supposed to get my plates I get a renewal sticker for my old truck. Called in and talked to Finance who said they would call me back, they didn't. I had to call again and they blamed the company that handles licensing for them and suggested I go to Secretary of state office and tell them I lost my plates. Called the company that handles the plates and he as an order to transfer plates, not new plates. I now have a truck with an expired temp plate and no solution other than stand in line and lie to the SOS office. Sure won't be buying there again. I also know a lot of people in the area, they will know too. More

Excellent prices, great choices, wonderful staff. Mike and Tara were very pleasant to work with and I'd recommend this dealership to anybody! Mike and Tara were very pleasant to work with and I'd recommend this dealership to anybody! More

Drivers seat was left unbolted after having the body control module repaired (nothing to do with taking the drivers seat out) I took it around the block and about wrecked into a telephone pole. Examinin control module repaired (nothing to do with taking the drivers seat out) I took it around the block and about wrecked into a telephone pole. Examining the car after returning home the back seat had bolts and rats in it and a part of my drivers seat was broken off. After $7000 and several times of them finally diagnosing the Cadillac. I called the manager and was told I probably unbolted my drivers seat. Never again will they have my buisiness. More

Repairs to Transmission On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the On vacation pulling a boat and our GMC vehicle’s transmission wouldn’t shift out of neutral once we arrived at our destination. Triple A delivered the vehicle to Ft. Madison and within 36 hours we’ve got our vehicle back and boating continued. Their service department did an Outstanding job with fast and efficient repairs. Thank You! More

my truck Great bunch of people very friendly and helpful. they went above and beyond my Expectation to help my get the truck I wanted and get me the best deal Great bunch of people very friendly and helpful. they went above and beyond my Expectation to help my get the truck I wanted and get me the best deal possible Exceptional Staff thank you so much. ALLEY is a Rockstar. thank you. you are the Best. More

A good experience The whole process of buying my car was relaxed and easy. I had avoided big dealerships in the past due to the pushy salesmen and their agenda for maki The whole process of buying my car was relaxed and easy. I had avoided big dealerships in the past due to the pushy salesmen and their agenda for making a sale, but this experience was very different and everyone involved tried to make sure I was comfortable with everything. More

Exceptional job----well done The job was well for the amount of time the truck was there. The service was excellent and hate to hear that Lori in Service Department is leaving. The job was well for the amount of time the truck was there. The service was excellent and hate to hear that Lori in Service Department is leaving. More

Nothing exceptional If it's the experience I think it was they reinstalled the glove box which had fallen out. Personally, I think that should not have happened on a yea If it's the experience I think it was they reinstalled the glove box which had fallen out. Personally, I think that should not have happened on a year old vehicle. More

Excellent service Love my experience I have had with ShottenkirkThey go above and beyond to make sure you are satisfied They came and picked up my car and brought it ba Love my experience I have had with ShottenkirkThey go above and beyond to make sure you are satisfied They came and picked up my car and brought it back after oil change Customer service is excellent always friendly More

Convenient Everything was smooth and went without a hitch. The car only had a partial charge and the car wash wasn't showroom quality, but it really didn't matt Everything was smooth and went without a hitch. The car only had a partial charge and the car wash wasn't showroom quality, but it really didn't matter in the end. I was happy. More