Shottenkirk Fort Madison

They do a excellent Job in the service Dept. as to paying close attention to your needs ! as to paying close attention to your needs ! More

The dealership has always been very good to deal with and always treated me fairly. always treated me fairly. More

Sales supermodel was exceptional and educated about all types of vehickes ! Easy to work with! types of vehickes ! Easy to work with! More

They were very courteous and respectful and they will help you get a loan and the vehicle I bought is very nice and very dependable help you get a loan and the vehicle I bought is very nice and very dependable More

Very courteous. Easy to schedule an appointment. Oil change was timely and was free as promised! Easy to schedule an appointment. Oil change was timely and was free as promised! More

Graet price! Great group to deal with from finding a vehicle, giving options, all the way through final purchase. Great group to deal with from finding a vehicle, giving options, all the way through final purchase. More

Don't like the $27 added for environmental services when all i had done was having a key fob prigrammed. No environmental service needed. The key fob I brought with me didn't work so I bought one from them all i had done was having a key fob prigrammed. No environmental service needed. The key fob I brought with me didn't work so I bought one from them and was charged a total of $300- $150 for the one that they couldn't get to work and another $150 for the one they sold me. Being a longtime customer of Shottenkirk I felt they could have absorbed some of that cost for a good customer! That's what I would call great customer service not what I received! More

Staff in Fort Madison are Always friendly and knowledgeable when talking on the phone and in person! knowledgeable when talking on the phone and in person! More

I recently embarked on what I thought would be a daunting journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk tu journey: purchasing a car 1,500 miles away, sight unseen. The very thought filled me with nervous anticipation, but my experience with Shottenkirk turned this into an adventure I will gladly do again. Their remarkable team, led by the Brian in sales, transformed my anxiety into excitement and trust. Brian is not just a salesperson; he's a guardian angel for car buyers. His commitment abundantly clear, especially as he communicated with me on his days off and meticulously guided me through the shipping process – a task beyond his call of duty since I had engaged my own shipping company. His dedication to ensuring my peace of mind was nothing short of heroic. The excellence at Shottenkirk doesn't end with Brian. Jamie, the manager, and Jamie in finance, were pivotal during the transaction with top-tier customer service. Their communication was not just prompt and clear, but also warm and reassuring, making me feel like a valued member of the Shottenkirk family. For anyone in the market for a car, whether you're local or thousands of miles away, Shottenkirk should be your go-to destination. Their team's ability to bridge the distance with exceptional service and genuine care is a rare find in the automotive world. Brian, in particular, is a gem – his dedication and sincerity set a new standard in customer satisfaction. If you want a car buying experience that combines professionalism with a personal touch, making you feel confident and cared for every step of the way, look no further than Shottenkirk. Trust me, you won't be disappointed! More