Shottenkirk Ford Jasper - Service Center

SAD SERVICE, LIES AND FAILURE TO COMPLETE ON TIME, I STATED THAT I WANTED MY CAR BY 3 PM, THEY DIDN'T EVEN START TO WORK ON IT UNTILL 3 PM, SAID THEY WERE BUSY, BUT I HAD AN APPOINTMENT. 2 ND TIME WAS I STATED THAT I WANTED MY CAR BY 3 PM, THEY DIDN'T EVEN START TO WORK ON IT UNTILL 3 PM, SAID THEY WERE BUSY, BUT I HAD AN APPOINTMENT. 2 ND TIME WAS SLOW BY 1 1/2 HRS. TODAY THEY CALLED TO SEE HOW HAPPY I WAS, WHEN THE WIFE SAID I WAS NOT HAPPY AT ALL, THEY HUNG UP QUICK, NO COURTESY, JUST SLAM. I HAVE NOT WORKED THE SALES DEPT. JUST THE SERVICE DEPT. NOT VERY PROFESSIONAL, WHEN YOU MAKE AN APPT, YOU EXPECT SERVICE, NOT EXCUSES. More

excellent service personnel Visited Shottenkirk Ford for regular maintenance service. Although did not have a Ford, they took excellent care of me and my vehicle, from walking in Visited Shottenkirk Ford for regular maintenance service. Although did not have a Ford, they took excellent care of me and my vehicle, from walking in the door and being greeted like I was at the Ritz down to the very friendly top notch "car lady" Meredith, the service manager. Janis was very helpful in making sure I didn't need anything during my visit. More

Service is poor I have used the Ford dealership in Jasper, GA several times in the past and was always provided with excellent customer service and they went above an I have used the Ford dealership in Jasper, GA several times in the past and was always provided with excellent customer service and they went above and beyond to meet our needs, since it was recently purchased by Shottenkirk, this is my first time back in the dealership. I have had a terrible experience with them this time. My car has been in the service department for three weeks to date and I have not received any communication, we have been promised calls to update us on the status and we have had to call them back every single time, only to be told something different every time. We have not been provided with up to date information, the price has consistently changed from one phone call to the next, even though this is covered by warranty. We are very disappointed with the customer service and work ethic of the service department at Shottenkirk Ford More