Shottenkirk Ford Jasper

UP SALE SPECIAL AND BAD SO CALL REPAIRS I took my vehicle to this dealership twice for service. Each time I took my vehicle there tgey tried to up sale me on services that had nothing to do I took my vehicle to this dealership twice for service. Each time I took my vehicle there tgey tried to up sale me on services that had nothing to do with the service I was there fir and they tried to tell me I needed a break job. The first time I was there My truck was running a little rough I knew there may be an issue with spark plugs or something in that area which they determined as well. They came to me telling me I needed a break job really bad on my front breaks. I was confused because I never seen my truck on a lift or my tires off but you are telling me I need a break job. I said no and asked why are they looking at my breaks when I am there for my engine. The lady told me it was a good time for it they had a special it would cost me a little over $400.00 an axel. I said no please just gix the issue at hand. Later she tells me my truck is ready and she tried to charge my over $800.00 part of the cost was for a break job I had stated on two occasions I did not want it. We discussed the issue and finally they removed the charges and she said “I guess you got a free brak job.” The next time I brought my truck I needed an oil change and my interior AC motor was not working properly. When I have them access the issue they determined the same thing. I tell the guy to fix it. He comes back an tells me I need a break job. I asked why are you checking my breaks I need my oil changed and my interior AC motor fixed. He comes back and tells me my air golter is dirty I ok them telo replace it. He comes back and said they did not have an AC Motor but he could order it. He told me the total cost for part and labor I tokd him to order it and schedule me for the repair. About 15 minutes later he comes back and tells me they have the part and can fix the issue. I said to him but you said you all did not have the part. He said no we have it and we can fix your truck now you want have to come back. I have already been there for over 4 hours so I told him to fix it. The area did not look like it have any work done and the AC Motor worked for the drive home. I did not drive again because I was in the hospital for surgery I take my truck on a road trip the following weekend and no AC the motor is not working again. I brought it back the guy just tried to charge me $69.00 to fix it again telling me the harness burned out and the mechanic with replace it for free it I buy the part. I told him this is crap to give me my truck I an not paying again to fix an issue I pay to have fixed a week ago. He said they would fix it without charging me he did not want me upset. Oh did I mention he tried to up sale me again during this process. I will never use their services again nor will I buy anything from this dealership. If this how they treat me when they are trying to get my money I know it’s not going to get better afterwards. More

Amazing experience Ian Levandoski handled our purchase of a new 2018 Mustang over the phone which allowed us to not have to drive all the way to the dealership until the Ian Levandoski handled our purchase of a new 2018 Mustang over the phone which allowed us to not have to drive all the way to the dealership until the paperwork was ready. We got a fair price and when we arrived the car and paperwork were ready to sign. Everything we were promised was delivered. Definitely call Ian if you want to purchase a car. You won't be disappointed. More

no stress purchase Jake and Jeff were great to work with. No stress process. My wife, Patricia, and I actually enjoyed our visit to the dealership. We would recommend th Jake and Jeff were great to work with. No stress process. My wife, Patricia, and I actually enjoyed our visit to the dealership. We would recommend them to anyone looking for a vehicle. More

Great Just brought a vehicle from them. They were wonderful. Thanks to Jake and Rick who worked with us until we made a decision. If you want to buy a vehic Just brought a vehicle from them. They were wonderful. Thanks to Jake and Rick who worked with us until we made a decision. If you want to buy a vehicle I recommend going to Shottenkirk Ford More

Traveled from Ohio for a great deal at Shottenkirk Ford Shottenkirk Ford had the best used car price in the country on a 2016 Dodge Challenger Hellcat. Local trade-in with only 2,600 miles. Agreed on a de Shottenkirk Ford had the best used car price in the country on a 2016 Dodge Challenger Hellcat. Local trade-in with only 2,600 miles. Agreed on a deal made through email, text and phone. Everything went smooth and I good a spectacular car at a great price. More

Helpful and friendly I have bought several cars there since shottenkirk has taken over and have been satisfied every time. They are helpful and friendly. I would recommend I have bought several cars there since shottenkirk has taken over and have been satisfied every time. They are helpful and friendly. I would recommend them highly. More

Worst car buying experience We went to trade in our car for a used truck and were told that we were approved for the loan. A week went by and we called to see when we would be ge We went to trade in our car for a used truck and were told that we were approved for the loan. A week went by and we called to see when we would be getting our first bill, well we were informed they were still working on financing the truck. We checked our credit and they had ran our credit about 5 times. We continued to call for the next few days still nothing promised phone calls back and they never returned a 1 of them. Finally we just to the truck back to get our original car back, and they had enough nerve to ask us if we could wait another week. So fast forward to 2 months later, we have our original vehicle. We pulled our complete credit inquiries and we received 7 pages 20 hard inquiries from shottenkirk! We will NEVER do business here again. More

Great Tom, Mike, Brad did a great job. I visited the dealership over a span of two months looking for the right car. The staff was very patient and helpful. Tom, Mike, Brad did a great job. I visited the dealership over a span of two months looking for the right car. The staff was very patient and helpful. More

Great Experience! Very friendly dealership and Tom Nicholson is a professional and knowledgeable car dealer. He worked with my wife and I and found us the perfect car a Very friendly dealership and Tom Nicholson is a professional and knowledgeable car dealer. He worked with my wife and I and found us the perfect car at the perfect price. I look forward to buying my next Ford at Shottenkirk Ford. More

Best Car Buying Experience Ever While I have lived in many places and purchased many vehicles over the years, I have never experienced the level of professionalism, dedication and cu While I have lived in many places and purchased many vehicles over the years, I have never experienced the level of professionalism, dedication and customer dedication anywhere. From the moment you arrive to the moment you leave they treat you like family. I actually enjoyed it! Your best interest comes first with these folks. More