Shottenkirk Ford Jasper

I recently had problems with the AC on my 2012 Ford Fusion and I took it to Ralph Tucci at Shottenkirk Ford Jasper. Ralph and his staff figured out what the problem was and fixed it in record time. Eve Fusion and I took it to Ralph Tucci at Shottenkirk Ford Jasper. Ralph and his staff figured out what the problem was and fixed it in record time. Everyone there was friendly,courteous and helpful. Excellent customer service. I will definitely go back to Shottenkirk Ford Jasper. When you find someone you can trust at a fair price there is no reason to go anywhere else. More

Began having issues with the SUV I bought within 12 hours of having it. Took it back and they got it in to service a few days later. I ended up having to take it back 5 more times to actually get this fixe of having it. Took it back and they got it in to service a few days later. I ended up having to take it back 5 more times to actually get this fixed even with a video showing them the issue. Have since had to take it back about 8 more times with various other issues. They keep my car sometimes for up to 2 weeks at time as they are sending it elsewhere to be fixed. They had to replace the stereo and in doing so erased my apple car play. I had to argue for two weeks and they had to call programmers to get this back on. They asked me for proof I had it before. Well it was on the advertisement when I went in and I had a video of it working before they touched it. I told them I would not accept the vehicle back less than what it was when I sent it in for service. Its now been in for 9 days for an issue I've already taken it in for before. I have the issue on video and they said they couldn't re create it. So much for that wonderful extended warranty they sold me. So they had my car 3 days and had not even ran diagnostics on it. I have told them multiple times to buy it back. The dealership manager has never called me even though I have requested he do so multiple times. They also promised to replace a cracked piece of trim right after I bought and every time I mention it, its forgotten. The vehicle was also advertised with navigation and i was told by finance I would have to buy the SD card to update it to get it to work. The SD card is $500.00. I WILL NEVER PURCHASE FROM THEM AGAIN! Trust me when i say the don't check the cars before they sell them. More

Don't know about the sales department. My issue is their service department. Don't tell me it will take an hour, then come back an hour and a half later telling me they're going to get t My issue is their service department. Don't tell me it will take an hour, then come back an hour and a half later telling me they're going to get to it as soon as possible. No regard for the customers time. The problem here is there are no repercussions for bad service other than I won't be back... More

Jeff my salesman and the whole service department did me dirty. I traded in my truck for a used 2013 Ram 3500 Dually with really low miles (21,000 ish). Apparently the truck had been sitting for a while at dirty. I traded in my truck for a used 2013 Ram 3500 Dually with really low miles (21,000 ish). Apparently the truck had been sitting for a while at some farmers house, at least that was the story I was told. Anyways, the truck needed cleaned up and put through services before I could take it home. Jeff and I took a test drive and everything seemed fine but we never got over 55mph. The next day when I took possession of the truck I was driving home and I couldn’t get over 68 mph without the truck shaking violently. I immediately called Jeff and told him and he said he would make sure they took care of it. I drove slowly home over an hour away. The next day I still hadn’t heard anything from Jeff so I decided to take the truck to a tire shop to get the tires balanced, thinking that might have been the issue. Come to find out the tires were cupping and needed to be replaced. I ended up paying over $1400 for a new set. Now that that issue was resolved I could drive over 68mph. Now fast forward a week… I went to start my truck one morning and it would not crank. I was able to jump start it and get it too an auto parts store that tested the batteries. One had been bad for a long time according to by the technician that tested my batteries and the other was on the verged of going bad. So it basically lasted just long enough for them to sell the truck and screw me over. $420 later I had two new batteries. I kept relaying what was going on with my sales person Jeff and he kept telling me that he needed to talk to someone so they could take care of the situation. More than 3 weeks have went by since I bought the truck and nothing has been done about this. I feel like the service department didn’t do their job and they knowingly sold me a truck with unsafe tires and with bad batteries. These are things a normal consumer can’t test before purchasing a vehicle and I feel that the dealership should reimburse me for what I had to put into the truck to make it road worthy and safe to drive. It’s sad that a dealership would do this to someone and I will never recommend this shady dealership to anyone. Also I am a 100% disabled veteran and Jeff my salesman knew this since he said he was a Veteran also. It’s a shame that one vet could do this to another. More

i was looking for a dodge ram and they have it but it have the check engine light on they say it will be fix they took it back 10 minutes later they swear they fix the problem 3 days later light on again have the check engine light on they say it will be fix they took it back 10 minutes later they swear they fix the problem 3 days later light on again and after that they don't want to do anything and even they say they don't have any experience on this type of cars i will personally don't ever do any business with tis dealer any more or recommend it to any one More

We want to thank Kristie for all her patience with us in making a decision on two vehicles we loved, she is so sweet an made it so easy, if you are in the need for a vehicle we highly recommend asking for h making a decision on two vehicles we loved, she is so sweet an made it so easy, if you are in the need for a vehicle we highly recommend asking for her. Thank you Kristie Richard and Patricia Rowell More

Just bought my 2015 F-350 King Ranch and absolutely love it! I'm out of state so I couldn't see the vehicle in person but they sent me every picture and video I asked for. Treated me like family till the en it! I'm out of state so I couldn't see the vehicle in person but they sent me every picture and video I asked for. Treated me like family till the end! More

STAY AWAY FRON THIS GANGSTER DEALERSHIP. WARNING WARNING WARNING STAY AWAY. THEY LIE ABOUT VEHICLE PRICE QUICK TO SELL YOU A CAR. ONCE YOU SIGN THE DOCS THEY ACT AS IF YOU ARE FOOLISH. THEY WON WARNING WARNING STAY AWAY. THEY LIE ABOUT VEHICLE PRICE QUICK TO SELL YOU A CAR. ONCE YOU SIGN THE DOCS THEY ACT AS IF YOU ARE FOOLISH. THEY WONT EVEN DELIVER UOUR CAR AS PROMISED. ITS DECEMBER THE CAR WAS BOUGHT IN OCTOBER. THEY WILL LIE WARNING AND ACT AS IF YOU THE BUYER IS xxxx. WARNING WARNING More

ShottenKirk Ford did us so dirty. I bought my car from this lot on what was supposedly a "good discount," but then afterward, they ended up adding in a ton of unnecessary fees. Ever since we have had issu this lot on what was supposedly a "good discount," but then afterward, they ended up adding in a ton of unnecessary fees. Ever since we have had issues with the salespeople being unclear and directly lying about the quality of work including adding on expensive warranties. If you buy a car from here, be diligent and question everything. These sales personnel will try to talk you into a "sweet deal" by telling all types of stories about their lives and the cars when not everything is as it seems. Regardless, the value is in my car, and I got excellent gas mileage. I have to be honest about the quality of service at this place. Do not buy at ShottenKirk Ford or at least at this location. Also, be aware that when you pull up to the dealership the management and sales personnel will be smoking outside of the establishment. More

Called to get new tires for a fiesta. They didn’t have any and had to order some. We had an appointment for 9:00am on a Friday to have them put on. Got there and had no information from the phone call. St any and had to order some. We had an appointment for 9:00am on a Friday to have them put on. Got there and had no information from the phone call. Still had no tires and has to order them. My daughter wasted and hour on the road to get there. Still had to order some. Had an appointment for 11:00 the next day. I took the car and wanted an oil change and the new tires put on and balanced. The service guy had told my daughter on Friday that for her trouble they would discount the oil change. Same guy waited on me Saturday and did not mention promised discount until I said something about it. Then was also going to charge me for an alignment that I did not want. Once we got that straightened out I sat for 2 hours without any information about what was taking so long. When I went to ask about it, the guy that had been helping me saw me walk up and walked away from the counter. I ask another person to check on my car. He did, then the original guy came out and told me that they were having trouble with the lug nuts because of a poor design Ford developed. He then told me new lug nuts would cost me $111.00. Not until I put up a fuss did they back down. About forty-five minutes later I finally got my car back. Never have I waited 2 hours and 44 minutes for an oil change and new tires. More