Shottenkirk Ford Granbury - Service Center

Your Service Department I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might r I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might recommend to be sure the car is always in good condition. I could not be more pleased .... More

"The Service is as bad as they say" New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford d New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford dealership in this area has created this monster. I would be ashamed if it had my name on it. My service tech went to lunch & the other two reps could not bother themselves to tell me the car was ready. After close to an hour, I went out to shop, saw my vehicle was not there, interrupted the conversation ongoing among the employees. That's when I found out it had been ready for some time & no one could be bothered to come into waiting room to tell me. Just terrible first impression, just terrible. More

I went in November 2012 because my engine light and airbag light came on. After sitting in the waiting room for four hours, they tell me that I need to bring in my car the following week because they d airbag light came on. After sitting in the waiting room for four hours, they tell me that I need to bring in my car the following week because they didn't really get to look at it. So I bring it in the next Monday. I left with the information that I need to come back due to bad brakes, leaking exhaust, evap leak, throttle sensor, replacing the clockspring. I bring it back, don't have a car for a week, pay over a $1000 dollars to get it fixed (not including the brakes). I finally go to pick my car up, 15 miles down the road...the airbag light comes on. I take it back leave it for three days; I go pick it up three days later, yet again the airbag AND the engine light come back on. I take it back soon after, they keep my car for over a month. Finally tell me that the part they need isn't available and I should come get my car and they would call me Jan. 15 (when the part would be ready). They didn't call, I had to call them back, they tell me that they don't know when the part will be ready. Overall my experience has been horrible, when I FINALLY get my part, which I doubt will actually happen, I'm NEVER going back here. More

My wife and I have bought two vehicles from Mike Brown Ford. Both of the sales experiences were fabulous. We have had both vehicles service at Mike Brown also. I both the sales and service departments, Ford. Both of the sales experiences were fabulous. We have had both vehicles service at Mike Brown also. I both the sales and service departments, we were treated professional and with courtesy. We would recommend that everyone buy there cars from Mike Brown and have them serviced there too. They are great and the dealership is local and easy to get to. All of my future purchases will be from Mike Brown Ford. More

After waiting 24 hours with no one even looking at the car, I asked to speak to the service manager - in person. He explained that they work on vehicles on a first in basis regardless of the problem. He car, I asked to speak to the service manager - in person. He explained that they work on vehicles on a first in basis regardless of the problem. He told me that they have 13 mechanics on staff and that a 24 hours wait for looking at a car isn't bad. If I had a diesel, it could be two weeks. I asked why he didn't inform us at the outset that they wouldn't even look at the car until the next afternoon. All I got was a funny look. Apparently, they know don't know they have a service problem. So, what I learned is this. 1. Don't go to Mike Brown for if you expect quick service. 2. Certainly don't by a diesel here unless it is a spare truck. 3. Ignorance is bliss. 4. Just because a guy has a title as manager, doesn't mean he knows how to manage. 5. Good thing they don't manage the local ER, Granbury would be covered in headstones. 6. Go next door to Durant Toyota!! More

On Jan.4th 2012 i had called Mike Brown Ford for service on my F150 that we bought. On that morning I had called 4 times,left 3 messages and 1 page and didnt have any response to my calls,so I and a friend on my F150 that we bought. On that morning I had called 4 times,left 3 messages and 1 page and didnt have any response to my calls,so I and a friend drove to the dealer to see with our eyes if they was really that busy. When we arrived we was shocked to see one car in the service bay(dont really know how many was in the service bays) and stood in the entrance of the service for 15-20 min watching the service writers standing around talking and having fun before we was noticed standing there. I was approched by the parts associate not the service writer.finally talked with Pete and I told him i had paged them and left messages with him and Melanie he said he had never got them, what a load of crap!!!!!! Pete told me to come back the next morning (Jan.5th)at 7:30 and I showed up at that time. they took my truck right in and I was told i would hear from someone about my problems soon, well 4 hrs later still have not heard or seen anyone i got mad and found someone to ask what in the heck was going on, needless to say i got the run-around and lied to by Pete.I didnt let this go untold I had called my salesman's supervisor and let him him know what was going on.Needless to say I am very displeased with the service dept. and they have made me feel like a fool. I will not do business with this service department ever again!!!!! More

The service department and this dealership is absolutely awful. They will not return calls, they are never available to do the work and they are without a doubt the rudest people I have ever dealt with. I a awful. They will not return calls, they are never available to do the work and they are without a doubt the rudest people I have ever dealt with. I am disgusted that I bought a new car from this place, I can assure you no one in my family or anyone I know will ever deal with this dealership again. My wife just bought a new Ford Edge and we actually drove 75 miles to another dealership to get it just so we didn't have to deal with these people. The sales people are great, but you cannot buy from there if there is any chance you would ever have to deal with the service department. More

I have a choice on where I get my vehicle serviced and also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service d also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service depart to schedule my first oil change on my vehicle I purchased at Mike Brown Ford. I was told to just bring it in. So I brought it in at 8:30 am. I walked out at 12:00 pm. During this time I began to ponder on what the acceptable amount of time an oil change and inspection should take. I came to the conclusion that what ever the acceptable amount my be, it was not 3 ½ hours. While pondering that I also began to wonder the true cost that this oil change was costing me. As a videographer I bill $50 dollars an hour that means The oil change cost me 175 dollars plus the cost your business charged me. Which brings me to my final complaint. I was quoted over the phone that the works package(which includes a tire rotation) would cost me around 35 dollars. When I arrived I asked about the cost of the an inspection and was told that it would be 14 dollars. So when presented with the bill I was expecting around $50 so I was a little surprised to see a bill for $70. I feel cheated and untaken care of, which is the worst experience possible especially since I'm now $240 dollars poorer. More