Shottenkirk Ford Granbury - Service Center

The service department and this dealership is absolutely awful. They will not return calls, they are never available to do the work and they are without a doubt the rudest people I have ever dealt with. I a awful. They will not return calls, they are never available to do the work and they are without a doubt the rudest people I have ever dealt with. I am disgusted that I bought a new car from this place, I can assure you no one in my family or anyone I know will ever deal with this dealership again. My wife just bought a new Ford Edge and we actually drove 75 miles to another dealership to get it just so we didn't have to deal with these people. The sales people are great, but you cannot buy from there if there is any chance you would ever have to deal with the service department. More

I have a choice on where I get my vehicle serviced and also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service d also where I buy my future vehicles. After today I can honestly say that it won't be at Mike Brown Ford. Yesterday(8/4/2011) I called the service depart to schedule my first oil change on my vehicle I purchased at Mike Brown Ford. I was told to just bring it in. So I brought it in at 8:30 am. I walked out at 12:00 pm. During this time I began to ponder on what the acceptable amount of time an oil change and inspection should take. I came to the conclusion that what ever the acceptable amount my be, it was not 3 ½ hours. While pondering that I also began to wonder the true cost that this oil change was costing me. As a videographer I bill $50 dollars an hour that means The oil change cost me 175 dollars plus the cost your business charged me. Which brings me to my final complaint. I was quoted over the phone that the works package(which includes a tire rotation) would cost me around 35 dollars. When I arrived I asked about the cost of the an inspection and was told that it would be 14 dollars. So when presented with the bill I was expecting around $50 so I was a little surprised to see a bill for $70. I feel cheated and untaken care of, which is the worst experience possible especially since I'm now $240 dollars poorer. More