Shottenkirk Ford Granbury - Service Center

Charlie Mann did a great job. The service was fast and they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. More

Slow, never an opening ... and the whole air filter thing A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on i A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on it. When I said I couldn't wait anymore, they said I could come get it. I tried again a few weeks later - just an oil change. They actually told me my air filter needed replacing. Little did they know I had it replaced a month before when I got my car inspected. Who would actually do this? And today - tried to make an appointment for service for a real problem affecting the use of my car and was told they are two weeks out. When I said I can't wait two weeks - she said she'd let the lady handling my appointment request know I would be going somewhere else. Got into David McDavid today. I have tried and tried with this place because of the convenient location to my home. I'm done. Go somewhere else - they show no concern for their customers. Makes me sad - in early 2018 they were fantastic. More

Great Job Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. T Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. Thank you guys and girls. More

Transmission problems Took our 2017 focus in for second time(1st time 7 months prior), George Barclay in the service took care of us. Never in our history of dealing with Took our 2017 focus in for second time(1st time 7 months prior), George Barclay in the service took care of us. Never in our history of dealing with service dept. of dealerships have we experienced such outstanding treatment. George was attentive, explained everything that would be done, how, why, when it would new ready, etc, etc. He made our stay(wait) very pleasant. When we returned to pick up our vehicle a couple days later, George explained everything that was done, and any other questions we had. We would like to say to Mike brown Ford that mr. Barclay is an asset to the company, great people skills, knowledgeable in his field.; knows how to treat customers, not like just a number. He is what quality service treatment is, thank you for having this gentleman in your employment. More

Syncing my cell phone to the Ford Pass app. After a couple of months, at least, they had to replace something called a TCU so my car could sync wither the Ford Pass. Took a while to figure out After a couple of months, at least, they had to replace something called a TCU so my car could sync wither the Ford Pass. Took a while to figure out what was wrong, but once found the cause , ordered the part needing replaced, it now works perfectly! Can't remember the techs name, but he was great. More

Your Service Department I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might r I have always used this Service Dept and Kip is my guy...Always checks the car thoroughly & I'm always pleased with the work and with what he might recommend to be sure the car is always in good condition. I could not be more pleased .... More

"The Service is as bad as they say" New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford d New to area, used Don Davis Lincoln for years in Arlington, tx, so I know what the service should' be for a Lincoln dealership. Being the only Ford dealership in this area has created this monster. I would be ashamed if it had my name on it. My service tech went to lunch & the other two reps could not bother themselves to tell me the car was ready. After close to an hour, I went out to shop, saw my vehicle was not there, interrupted the conversation ongoing among the employees. That's when I found out it had been ready for some time & no one could be bothered to come into waiting room to tell me. Just terrible first impression, just terrible. More

I went in November 2012 because my engine light and airbag light came on. After sitting in the waiting room for four hours, they tell me that I need to bring in my car the following week because they d airbag light came on. After sitting in the waiting room for four hours, they tell me that I need to bring in my car the following week because they didn't really get to look at it. So I bring it in the next Monday. I left with the information that I need to come back due to bad brakes, leaking exhaust, evap leak, throttle sensor, replacing the clockspring. I bring it back, don't have a car for a week, pay over a $1000 dollars to get it fixed (not including the brakes). I finally go to pick my car up, 15 miles down the road...the airbag light comes on. I take it back leave it for three days; I go pick it up three days later, yet again the airbag AND the engine light come back on. I take it back soon after, they keep my car for over a month. Finally tell me that the part they need isn't available and I should come get my car and they would call me Jan. 15 (when the part would be ready). They didn't call, I had to call them back, they tell me that they don't know when the part will be ready. Overall my experience has been horrible, when I FINALLY get my part, which I doubt will actually happen, I'm NEVER going back here. More

My wife and I have bought two vehicles from Mike Brown Ford. Both of the sales experiences were fabulous. We have had both vehicles service at Mike Brown also. I both the sales and service departments, Ford. Both of the sales experiences were fabulous. We have had both vehicles service at Mike Brown also. I both the sales and service departments, we were treated professional and with courtesy. We would recommend that everyone buy there cars from Mike Brown and have them serviced there too. They are great and the dealership is local and easy to get to. All of my future purchases will be from Mike Brown Ford. More

After waiting 24 hours with no one even looking at the car, I asked to speak to the service manager - in person. He explained that they work on vehicles on a first in basis regardless of the problem. He car, I asked to speak to the service manager - in person. He explained that they work on vehicles on a first in basis regardless of the problem. He told me that they have 13 mechanics on staff and that a 24 hours wait for looking at a car isn't bad. If I had a diesel, it could be two weeks. I asked why he didn't inform us at the outset that they wouldn't even look at the car until the next afternoon. All I got was a funny look. Apparently, they know don't know they have a service problem. So, what I learned is this. 1. Don't go to Mike Brown for if you expect quick service. 2. Certainly don't by a diesel here unless it is a spare truck. 3. Ignorance is bliss. 4. Just because a guy has a title as manager, doesn't mean he knows how to manage. 5. Good thing they don't manage the local ER, Granbury would be covered in headstones. 6. Go next door to Durant Toyota!! More