Shottenkirk Ford Granbury - Service Center

I’ve always had great experiences with the service department. Charlie and Jimmy have been honest with me on repairs. I will continue to bring both my Fords to this dealership. department. Charlie and Jimmy have been honest with me on repairs. I will continue to bring both my Fords to this dealership. More

Always striving for customer satisfaction Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't ne Wendell Gray has been my service advisor for about 2 years and I always go to him because he will shoot straight with me as to what I need or don't need for my Escape. His integrity is important to me. More

Excellent Service on new 2019 F250 diesel Been with MB Ford 15 yrs, 4 vehicles purchased and serviced regularly there over that time. Nearly always been good work and great service, save for a Been with MB Ford 15 yrs, 4 vehicles purchased and serviced regularly there over that time. Nearly always been good work and great service, save for a few years back when the caps on engine oil and other fluids under the bonnet got left off after service and discovered at home a few days later. Had words with the then service supervisor. Never a problem since. Will keep returning to MB Ford in Granbury for new vehicles and routine servicing. Liked that they washed the truck this time. Nice touch. More

We purchased our pre-owned Lincoln Navigator about a year ago. We bought the extended warranty. We had a few items that needed attention. The service department gave great friendly, professional service. ago. We bought the extended warranty. We had a few items that needed attention. The service department gave great friendly, professional service. When the parts came in we received same day service. We’re very happy with the repairs being completed correctly and in a timely manner. More

Great Service as always. Cindy was terrific and kept in contact to let my wife know when our truck was ready. Thank you for your assistance. contact to let my wife know when our truck was ready. Thank you for your assistance. More

Charlie Mann did a great job. The service was fast and they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. they showed me things on the check out that I need to look at. Thanks for a fast friendly service experience. More

Slow, never an opening ... and the whole air filter thing A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on i A few months ago I took my car in for a rattle. It sat there three days (while I was scrounging up transportation to work) and they never worked on it. When I said I couldn't wait anymore, they said I could come get it. I tried again a few weeks later - just an oil change. They actually told me my air filter needed replacing. Little did they know I had it replaced a month before when I got my car inspected. Who would actually do this? And today - tried to make an appointment for service for a real problem affecting the use of my car and was told they are two weeks out. When I said I can't wait two weeks - she said she'd let the lady handling my appointment request know I would be going somewhere else. Got into David McDavid today. I have tried and tried with this place because of the convenient location to my home. I'm done. Go somewhere else - they show no concern for their customers. Makes me sad - in early 2018 they were fantastic. More

Great Job Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. T Took my car in to get the oil changed and the young man found a nail in my tire. I was very thankful for the information. They did above and beyond. Thank you guys and girls. More

Transmission problems Took our 2017 focus in for second time(1st time 7 months prior), George Barclay in the service took care of us. Never in our history of dealing with Took our 2017 focus in for second time(1st time 7 months prior), George Barclay in the service took care of us. Never in our history of dealing with service dept. of dealerships have we experienced such outstanding treatment. George was attentive, explained everything that would be done, how, why, when it would new ready, etc, etc. He made our stay(wait) very pleasant. When we returned to pick up our vehicle a couple days later, George explained everything that was done, and any other questions we had. We would like to say to Mike brown Ford that mr. Barclay is an asset to the company, great people skills, knowledgeable in his field.; knows how to treat customers, not like just a number. He is what quality service treatment is, thank you for having this gentleman in your employment. More

Syncing my cell phone to the Ford Pass app. After a couple of months, at least, they had to replace something called a TCU so my car could sync wither the Ford Pass. Took a while to figure out After a couple of months, at least, they had to replace something called a TCU so my car could sync wither the Ford Pass. Took a while to figure out what was wrong, but once found the cause , ordered the part needing replaced, it now works perfectly! Can't remember the techs name, but he was great. More