Shottenkirk Ford Granbury - Service Center

The service people never call when your car is ready and have problems locating your service paperwork when you call them. I brought my car in previously fort recall work & was told I had to leave it there have problems locating your service paperwork when you call them. I brought my car in previously fort recall work & was told I had to leave it there for @ least 4 days because they were backed. I can’t go 4 days without a car but no loaner was offered! I now have another recall notice but they don’t have the parts. I hope I don’t get into an accident before everything gets fixed! More

The young man who helped me yesterday could not have been more helpful or professional. However the last time I was there was the most miserable experience I’ve ever had at any dealership. The service manage more helpful or professional. However the last time I was there was the most miserable experience I’ve ever had at any dealership. The service manager was beyond rude and unprofessional!!! What should have been a One or two day visit turned into five days. I was dismissed and lied to! More

Pleasant and professional staff. . Excellent waiting area with workstations.for customers to use. Vacuumed and washed my vehicle. . Excellent waiting area with workstations.for customers to use. Vacuumed and washed my vehicle. More

Never good service here until today thanks to Nicholas Baker in Service. His passion and professional attention to my problem was handled perfectly. My trust in this dealership has been restored thanks Baker in Service. His passion and professional attention to my problem was handled perfectly. My trust in this dealership has been restored thanks to him, the service director and the service team. More

Thanks to Melissa Cates in the service department for always going above and beyond to take care of whatever I need. From normal vehicle service to taking care of any recall notices I have she always mak always going above and beyond to take care of whatever I need. From normal vehicle service to taking care of any recall notices I have she always makes sure I’m in and as quick as possible and is very thorough and professional! More

Great place for auto service with nice people and good prices. Will be going back prices. Will be going back More

I had a multiple bad experiences here a year ago. I have to say I was very pleased with my experience. Very Clean! Very friendly! Excellent service! Everyone was helpful and very professional. They h I have to say I was very pleased with my experience. Very Clean! Very friendly! Excellent service! Everyone was helpful and very professional. They have really turned it around. My service manager went above and beyond!! More

I recently went in to Granbury’s Shottenkirk for an oil change and another small issue with the windshield wiper fluid on my Ford Explorer. I was greeted with a smile and all the work was done in a timely change and another small issue with the windshield wiper fluid on my Ford Explorer. I was greeted with a smile and all the work was done in a timely manner and completed with success. I was very happy with the overall visit. Thank you. More

Making an online appointment was easy. I got there early and they started on the work promptly. Not only is the work done efficiently, my car comes back squeaky clean. I got there early and they started on the work promptly. Not only is the work done efficiently, my car comes back squeaky clean. More

My car was there for a safety recall. Nicholas Baker took care of me. He was courteous and professional. He went above and beyond texting me updating me on parts availability . I would us Nicholas Baker took care of me. He was courteous and professional. He went above and beyond texting me updating me on parts availability . I would use this dealership again. More