Shottenkirk Ford Granbury - Service Center

Nicholas Baker was the best and kept me up to date on my truck. He answered all my questions. The mechanic and the people at the cashier counter were all so nice as well. truck. He answered all my questions. The mechanic and the people at the cashier counter were all so nice as well. More

Every one was so thoughtful. And Nicholas Baker was especially thoughtful. He followed through with each item needed so carefully. Thank you Nicholas!!! And Nicholas Baker was especially thoughtful. He followed through with each item needed so carefully. Thank you Nicholas!!! More

It was a recall they found in the system they took the car and did the work return the car to me right when they said they would All in all it was a pleasant experience car and did the work return the car to me right when they said they would All in all it was a pleasant experience More

Worst experience I've ever had at a dealership anywhere. I've been "horse trading" for forty-five years and this place [it seems] uses every 1960's used car sales technique in the book and they have done so I've been "horse trading" for forty-five years and this place [it seems] uses every 1960's used car sales technique in the book and they have done so enough to be proficient at them. More

Nicholas in the Service Department got our diesel turbocharger fixed asap and advised of battery issues which the Service Department took care of as part of the the visit. We are very, very please turbocharger fixed asap and advised of battery issues which the Service Department took care of as part of the the visit. We are very, very pleased with everything. Thank you. More

Very prompt with Charlie MannWork was commpleted in timely manner Great to have as an employee timely manner Great to have as an employee More

The service people never call when your car is ready and have problems locating your service paperwork when you call them. I brought my car in previously fort recall work & was told I had to leave it there have problems locating your service paperwork when you call them. I brought my car in previously fort recall work & was told I had to leave it there for @ least 4 days because they were backed. I can’t go 4 days without a car but no loaner was offered! I now have another recall notice but they don’t have the parts. I hope I don’t get into an accident before everything gets fixed! More

The young man who helped me yesterday could not have been more helpful or professional. However the last time I was there was the most miserable experience I’ve ever had at any dealership. The service manage more helpful or professional. However the last time I was there was the most miserable experience I’ve ever had at any dealership. The service manager was beyond rude and unprofessional!!! What should have been a One or two day visit turned into five days. I was dismissed and lied to! More

Pleasant and professional staff. . Excellent waiting area with workstations.for customers to use. Vacuumed and washed my vehicle. . Excellent waiting area with workstations.for customers to use. Vacuumed and washed my vehicle. More

Never good service here until today thanks to Nicholas Baker in Service. His passion and professional attention to my problem was handled perfectly. My trust in this dealership has been restored thanks Baker in Service. His passion and professional attention to my problem was handled perfectly. My trust in this dealership has been restored thanks to him, the service director and the service team. More