Shottenkirk Ford Granbury - Service Center

Average experience. Not exceptional. This dealership needs to kick the Customer Service up a bit. Public contact employees are very robotic. Service was completed in a t Not exceptional. This dealership needs to kick the Customer Service up a bit. Public contact employees are very robotic. Service was completed in a timely manner…..price more than expected (inflation no doubt). Employees could use some training by Sewell Dealerships. More

Awesome service department! I was on a trip from 3 hours away, and they treated me like a local! Jake got our part ordered immediately. He and Charlie made sure we had our picku I was on a trip from 3 hours away, and they treated me like a local! Jake got our part ordered immediately. He and Charlie made sure we had our pickup as soon as possible! Bailey was the kindest, most efficient shuttle driver! We can’t say enough good things about our experience!! More

I’m very happy with the customer service and the time the employees take with us. Excellent in every way employees take with us. Excellent in every way More

Was a little confusing when I got there but we got it figured out. Wasa nice clean facility. figured out. Wasa nice clean facility. More

Excellent experience with service advisor. Made a appointment everything was done on time and reasonable expense Made a appointment everything was done on time and reasonable expense More

It took a long time to get parts and complete work. Job itself was good except had to return for check engine light. Apparently did not reset properly. Job itself was good except had to return for check engine light. Apparently did not reset properly. More

Very helpful,excellent people and respectful friendly in assisting everyone and with everybody to do all they can to assist to take care of the situation all the staff fr the cashier to the driver and very assisting everyone and with everybody to do all they can to assist to take care of the situation all the staff fr the cashier to the driver and very careful to do their jobs I feels safe and safe thank you again More

Quick courteous efficient knowledgeable service. Thank you for accommodating me on short notice! Would gladly recommend you to others. Thank you for accommodating me on short notice! Would gladly recommend you to others. More

Great experience! Professional and my service was completed quickly. Definitely recommend for servicing your vehicle. Professional and my service was completed quickly. Definitely recommend for servicing your vehicle. More

Was out of town and wanted a Ford dealership, only problem was getting a wrecker from Ford dealership, had to get a code and download an app, when your broke down in a strange town on side of road it problem was getting a wrecker from Ford dealership, had to get a code and download an app, when your broke down in a strange town on side of road it was a stressful 20 minutes just trying to contact a wrecker, other than that it went well, car was ready 1 day early More