Shottenkirk Ford Granbury - Service Center

Very helpful knowledge able time sensitive courteous job well done love having my car serviced by fordo well done love having my car serviced by fordo More

Was very impressed with the service rep. He explained everything in detail about both the recalls on our Expedition and the minimum and maximum time they would have to keep it depending on t He explained everything in detail about both the recalls on our Expedition and the minimum and maximum time they would have to keep it depending on the initial investigation. He then kept us up-to-date during the repair. More

Everything ran on time, lounge clean and orderly, coffee was good and hot, everyone was friendly. was good and hot, everyone was friendly. More

Very nice waiting room, great people to work with. Fixed my car in several different ways, it runs like new, with that "eager" engine that it had when new, and which I'd been missing. The mechanic Fixed my car in several different ways, it runs like new, with that "eager" engine that it had when new, and which I'd been missing. The mechanic found that the rear shocks were bad and that makes it run down the road "tight" rather than the sloppiness that I really failed to much detect before, but now it's obvious. Will bet good to get back on the SCCA National Tour Rally Championship circuit with it, and expect to do much better holding the road and accelerating out of slow spots. More

Average experience. Not exceptional. This dealership needs to kick the Customer Service up a bit. Public contact employees are very robotic. Service was completed in a t Not exceptional. This dealership needs to kick the Customer Service up a bit. Public contact employees are very robotic. Service was completed in a timely manner…..price more than expected (inflation no doubt). Employees could use some training by Sewell Dealerships. More

Awesome service department! I was on a trip from 3 hours away, and they treated me like a local! Jake got our part ordered immediately. He and Charlie made sure we had our picku I was on a trip from 3 hours away, and they treated me like a local! Jake got our part ordered immediately. He and Charlie made sure we had our pickup as soon as possible! Bailey was the kindest, most efficient shuttle driver! We can’t say enough good things about our experience!! More

I’m very happy with the customer service and the time the employees take with us. Excellent in every way employees take with us. Excellent in every way More

Was a little confusing when I got there but we got it figured out. Wasa nice clean facility. figured out. Wasa nice clean facility. More

Excellent experience with service advisor. Made a appointment everything was done on time and reasonable expense Made a appointment everything was done on time and reasonable expense More

It took a long time to get parts and complete work. Job itself was good except had to return for check engine light. Apparently did not reset properly. Job itself was good except had to return for check engine light. Apparently did not reset properly. More