Shottenkirk Ford Granbury - Service Center

The service itself was great. It was performed faster than promised, and flawlessly. My issue was with the woman I scheduled the appointment with. She was obviously somewhere far It was performed faster than promised, and flawlessly. My issue was with the woman I scheduled the appointment with. She was obviously somewhere far away, because despite my carefully pronouncing my last name, she somehow transformed “Clinkscale” into “Senacele,” which is how the dealership now has it in their records. So when I picked up the car, it took a good bit of time to figure out how to lay hands on the service invoice. Y’all might be better served farming your call center ops out to some folks closer to home. Maybe on this continent. More

Brought in for second time for front brake job, I was told 3 months ago front brakes were good for another 2 oil changes. Then this time they said same thing. Car has 127k on brakes. I can’t keep taking told 3 months ago front brakes were good for another 2 oil changes. Then this time they said same thing. Car has 127k on brakes. I can’t keep taking the time to bring it in. Other than that everything else is good More

Always timely with service from entry to exit! Vehicle clean and ready and brought to front door, Vehicle clean and ready and brought to front door, More

Very efficient, professional, and friendly. It is a pleasure doing business with Shottenkirk. I recommend this dealership without reservation. It is a pleasure doing business with Shottenkirk. I recommend this dealership without reservation. More

Very professional. We were pleased at how nice and friendly the staff was. Took our explorer in for oil change, tire rotation and inspection. We were pleased at how nice and friendly the staff was. Took our explorer in for oil change, tire rotation and inspection. More

Service booking was made online, dealer was ready for me, the service was handled very professionally and friendly and the waiting room facility was great the service was handled very professionally and friendly and the waiting room facility was great More

Nicolas was my service agent and greeted me promptly and professionally. I was able to get an oil change and tire rotation completed within 90 minutes. They also repaired a light on my side mirror with the professionally. I was able to get an oil change and tire rotation completed within 90 minutes. They also repaired a light on my side mirror with the replacement part that I provided. More

Melissa is great she knows her job ans always takes care of my truck. Love her! of my truck. Love her! More

Charlie had my vehicle fixed and had me out within an hour. Well done to all the people who helped me at the dealership. hour. Well done to all the people who helped me at the dealership. More

Absolute worst service! Do not go. Lied and never fixed truck after having it for 3 weeks. Go to any other dealer. Do not go. Lied and never fixed truck after having it for 3 weeks. Go to any other dealer. More