Shottenkirk Ford Granbury - Service Center

Nothing unexpected when I had my oil change. Being from out of state and not familiar with the service department I was a little bit nervous.But everything was good Being from out of state and not familiar with the service department I was a little bit nervous.But everything was good More

Melissa was attentive and professional. My appt was on time and she explained what my truck needed. I am very satisfied… My appt was on time and she explained what my truck needed. I am very satisfied… More

The whole staff was very friendly and helpful. Very knowledgeable staff and it was a great experience overall. I really appreciated their hard work. Very knowledgeable staff and it was a great experience overall. I really appreciated their hard work. More

Windel, the service writer, did a great job taking care of me. Courteous and knowledgeable. of me. Courteous and knowledgeable. More

Thorough and always friendly customer service. Call back when they’re complete with the service Call back when they’re complete with the service More

I just moved to Granbury so this was my first visit to this dealership. Overall I liked the service and the way I was treated. I’d suggest they provide me with a report on the multi-point inspection all this dealership. Overall I liked the service and the way I was treated. I’d suggest they provide me with a report on the multi-point inspection all Ford dealers perform on their customers’ vehicles showing brake wear, tire wear, etc. I always received a copy of the report from other Ford dealers. More

Great service - only 4 stars because it took a while to complete matters but to be fair it was across the holidays and new year - yes I would recommend and use their services again. complete matters but to be fair it was across the holidays and new year - yes I would recommend and use their services again. More

Delivered Great service and value. The team Exceeded my expectations. I recommend your Ford service department The team Exceeded my expectations. I recommend your Ford service department More

Service was fast and complete and the appointment was kept on time with a very pleasing waiting room. kept on time with a very pleasing waiting room. More

The gentleman who helped me, Wilburn, was very courteous and helpful. He scheduled an appt for me this morning to get a new key fob. Yesterday he thoroughly explained the process to me and ckecked and yo and helpful. He scheduled an appt for me this morning to get a new key fob. Yesterday he thoroughly explained the process to me and ckecked and you did have a key fob in stock. I’m very pleased More