Shottenkirk Ford Granbury - Service Center

Charles, Doyle and the Shottenkirk Ford team are top notch. I would highly recommend you give Charles, Doyle and the entire Shottenkirk Ford team the opportunity to earn your business. notch. I would highly recommend you give Charles, Doyle and the entire Shottenkirk Ford team the opportunity to earn your business. More

Vehicle was in their shop for three months, for a roof leak. Very little communication between the service department and myself. Part of the issue was parts backordered but even with that it seemed like leak. Very little communication between the service department and myself. Part of the issue was parts backordered but even with that it seemed like it took far to long. Nick Baker seemed to truly care but he seemed like his hands were tied by bureaucracy. More

Service agent was nice and attentive. Made an appointment for an oil change. Was supposed to take an hour with seems extreme if you have an appointment, but ended up taking an hour and Made an appointment for an oil change. Was supposed to take an hour with seems extreme if you have an appointment, but ended up taking an hour and a half. Way to long when I can go do it in 15 minutes other places. More

Very good at solving the situation. Worked really hard at getting the vehicle road ready! Worked really hard at getting the vehicle road ready! More

Went in to oil leak diag, given long list of additional stuff $10K of which $5,500 was the oil leak . Got second opinion and the leak ended up being a $1,200 gfix at another shop not what Shottenkirk diag stuff $10K of which $5,500 was the oil leak . Got second opinion and the leak ended up being a $1,200 gfix at another shop not what Shottenkirk diagnosed. More

I needed some service work and I wondering how it would go. Fortunately, I got Jacob Long as my service agent. He is amazing. He did everything he could to help me out. The work was done quickly and well. go. Fortunately, I got Jacob Long as my service agent. He is amazing. He did everything he could to help me out. The work was done quickly and well. This was not my first service trip to Shottenkirk, and the first time was a little rocky. But Jacob and his team have won me back over. Well done guys and keep up the good work. More

Great salesman in a very friendly atmosphere. The dealership is very clean and all employees were happy and wanting to help you. Lovely waiting room! The dealership is very clean and all employees were happy and wanting to help you. Lovely waiting room! More

They take care of the customers They explain all your new vehicles options. Job well done. Thank you ! vehicles options. Job well done. Thank you ! More

Didn't do all of the service needed. Asked for an state inspection to be done and it wasn't done. Asked for an state inspection to be done and it wasn't done. More

Excellent job clean area friendly staff work completed on time. Truck washed after work was done time. Truck washed after work was done More