Shottenkirk Ford Granbury - Service Center

Excellent. Fuve star. I don't know what else to say. A ten out of 10 all the way around. Fuve star. I don't know what else to say. A ten out of 10 all the way around. More

Great job. Only thing I wish there was no mark up. But other than that great job. In and out. Only thing I wish there was no mark up. But other than that great job. In and out. More

I was told that an appointment was made to fix the SUV and it was not. I had to reschedule the appointment. Keep in mind I live 2 hours away. It was a waste of gas. I was told the tank would be filled and it was not. I had to reschedule the appointment. Keep in mind I live 2 hours away. It was a waste of gas. I was told the tank would be filled since I wasted my gas. It was not. This it Lie #5 and #6. Lie #1-3 are already posted Oh and lie #4 is the manager asked me to take the post down for a gas card which he NEVER SENT. More

Excellent service as always. Love the convenience of their location and friendly service staff. Thank you Love the convenience of their location and friendly service staff. Thank you More

Very pleased with the service and very professional with my wife. Great experience and will come back. Thanks my wife. Great experience and will come back. Thanks More

Went in for a recall notice. Was told they would need to inspect the car then order the parts needed to complete the recall. I got a call that the parts were in and set a second Was told they would need to inspect the car then order the parts needed to complete the recall. I got a call that the parts were in and set a second appointment to complete the task. I was there at the correct time for my appointment and left the car for what I was told should be 3 to 4 hours. My day was wasted sitting around waiting for a call. It never came. I called the next morning and was told it as not completed yet and would be 3 to 4 hours to finish. At last I was called at around noon to pick it up. The whole point of having an appointment is to assure you that you don't waste your time waiting to get in for service. As this was a recall for my car the part should have been ordered when I made the appointment not requiring a second visit and when I came in for a scheduled appointment the service should have been completed in a timely manner. I'm not a happy customer. More

The staff is courteous and attentive. They take care of what I need. Great service. They take care of what I need. Great service. More

I was greeted by a service representative as soon as I drove up. He took my car right on back. He reminded me where wait area was. After a short wait, my Explorer was serviced. ( oil changed, tires r drove up. He took my car right on back. He reminded me where wait area was. After a short wait, my Explorer was serviced. ( oil changed, tires rotated) I have been More

I needed maintenance done on my car and these guys took care of it. They picked it up and delivered it back home. Thank you. care of it. They picked it up and delivered it back home. Thank you. More