Shottenkirk Ford Granbury - Service Center

Took advantage of 21 yr old girls first car. Sold warranty for $4300 doesn’t cover broken back up cam after 75 days of ownership. Dealer gives run around says call warranty. Warranty says we got Sold warranty for $4300 doesn’t cover broken back up cam after 75 days of ownership. Dealer gives run around says call warranty. Warranty says we got a dishonest salesman. Non responsive and shady at best. More

Melissa was Great! I would go there again for service and to purchase a new vehicle when the time comes I would go there again for service and to purchase a new vehicle when the time comes More

Wendell exceptional customer service. His communication was the best I have experienced there by far His communication was the best I have experienced there by far More

Very good customer service. Attention to detail. Very customer oriented. Easiest car purchase ever made. Attention to detail. Very customer oriented. Easiest car purchase ever made. More

Purchased my used F250 a couple of years ago and has had great experience with Mac, my Salesperson and service on my vehicle. During oil changes I appreciate The shuttle service so I can get other things great experience with Mac, my Salesperson and service on my vehicle. During oil changes I appreciate The shuttle service so I can get other things done while my vehicle is being serviced. Always friendly and knowledgeable agents to deal with. More

The personnel in the service department were friendly and helpful. Work was done in a timely manner. helpful. Work was done in a timely manner. More

Bri, mechanics, all other staff treated my car and me like it was their own like it was their own More

The Service Department addressed the issues I was having with my truck. The Service Advisor was informative and extremely helpful with my truck. The Service Advisor was informative and extremely helpful More

Always a pain to deal with and very unorganized. Never answer phone. Always have to take vehicle back multiple times to get something fixed. Just bad not much else to say… bad. Never answer phone. Always have to take vehicle back multiple times to get something fixed. Just bad not much else to say… bad. More

I went up to shottenkirk a week ago on March 8th for a pressure test you did the test you told me it was going to I needed a new radiator which capless radiator and you were going to charge me $1,200 plus pressure test you did the test you told me it was going to I needed a new radiator which capless radiator and you were going to charge me $1,200 plus tax you know all it was was just a radiator cap that I needed not a brand new radiator but thanks for your I don't know irresponsibility a mechanic that doesn't know what he's doing I don't think I will ever go back to shottenkirk I will find a different Ford dealership that will help me More