Shottenkirk Ford Granbury - Service Center

I took my 2021 ranger in for a oil change, and to have a bed toper installed. The installation was done in less than 3 hours. I saved money by going there, plus they took another 47.00off when i went to pay bed toper installed. The installation was done in less than 3 hours. I saved money by going there, plus they took another 47.00off when i went to pay. The service personnel were very professional, they made you feel appreciated. I also spoke with my salesman, his name was was charles brockman, if youre going to buy a car, or truck, this is the place to go. Thanks shottenheir ford. More

Dalton was a knowledgeable salesperson and he and his team took great care of us. team took great care of us. More

Very impressed with service experience. Was in and out in 45 minutes, and that included them vacuuming out my vehicle and offering to wash. Was in and out in 45 minutes, and that included them vacuuming out my vehicle and offering to wash. More

Good service, good staff what more could you ask! ! Service rep Jacob did a good job.. ! Service rep Jacob did a good job.. More

Shottenkirk Ford Service in Granbury has professional staff, quick turnaround on their work, and great service quality. I was very impressed by their work. staff, quick turnaround on their work, and great service quality. I was very impressed by their work. More

I feel the overall service was great. Wendall is great. Shottenkirk Ford people are great and represent the brand well. All the staff was awesome. If I could be a little critical of th Wendall is great. Shottenkirk Ford people are great and represent the brand well. All the staff was awesome. If I could be a little critical of the experience, I would say that I didn't like the sticker-shock when I brought the truck back in to have the APIM installed. I was left to believe it would be about 2-3 hours of labor. Nothing was said about that costing another $740 on top of the $600 for the APIM. Now on to my gripe, this is with FORD. The Sync 3 APIM has been a disaster. I have had (3) Ford trucks with Sync3 APIMs and all have gone through at least 2. This should be taken care of from FORD at no cost. The APIM hardware is and was fine. The software gets scrambled and just needs to be reinstalled. However since NOBODY besides FORD knows how to do this we have to buy a NEW APIM and send the old one back to FORD. This is an embarrassment and a black eye on FORD. just like the Diesel CP3 issues these chronic failures should not be put on your loyal customers. I am seriously considering a different brand this year when I trade in my F-250 and the only reason is FORD Corporate not doing the right thing when they have egg on their face. More

Its the worst experience I ever had in buying a vehicle from a dealership in my entire life. from a dealership in my entire life. More

Impressed that service writer was so attentive and thorough. Oil change and check brakes. Pulled the tires on my dually - appreciate the effort thorough. Oil change and check brakes. Pulled the tires on my dually - appreciate the effort More

What service? I received no service from Shottenkirk, after multiple requests. I submitted two online requests plus an in-person request with the service departmen I received no service from Shottenkirk, after multiple requests. I submitted two online requests plus an in-person request with the service department. There was zero follow through and no return communication, ever. More

Always excellent service…. Hunter came in to the waiting area to tell me my car was ready! I even got in early for my appointment 😘! Very pleased! Thank you Hunter came in to the waiting area to tell me my car was ready! I even got in early for my appointment 😘! Very pleased! Thank you More