Shottenkirk Ford Granbury - Service Center

Service visit went quickly and smoothly, led by Melissa, who kept in close contact with me while my vehicle was serviced. Car was washed and ready to go as promised on time and running well. Thank you Mel who kept in close contact with me while my vehicle was serviced. Car was washed and ready to go as promised on time and running well. Thank you Melissa for your amazing customer service! More

The service center continues to demonstrate poor internal communication between the reps and technicians, as well as poor feedback and follow up with customers. communication between the reps and technicians, as well as poor feedback and follow up with customers. More

Fast, efficient, polite and friendly. I received my 15,000 mile service in Granbury. Melissa was great, as usual. From arrival to departure, all the personnel were fantastic. My Sales I received my 15,000 mile service in Granbury. Melissa was great, as usual. From arrival to departure, all the personnel were fantastic. My Salesman Mac, who sold me my F150 18 months ago came by and saw said hello and we had a great conversation. If fact, the service department was so fast that we had to end our conversation so I could get checked out and be on my way. Could not ask for more! More

Great help finding me a car that I love,Toby was great worked late into the night just so I could take it home that day worked late into the night just so I could take it home that day More

Great service department. Fast with no issues I will call me back for sure. The end Fast with no issues I will call me back for sure. The end More

I had my first service for my 2022 Maverick Hybrid performed at the Shottenkirk Ford dealership in Granbury. My car passed all of the diagnostics and inspections easily and I was given that status by performed at the Shottenkirk Ford dealership in Granbury. My car passed all of the diagnostics and inspections easily and I was given that status by text. I was then told that the oil and filter change, lube and tire rotation would be completed in a short time. In less than an hour I was told that my vehicle was complete and would be delivered to me if I wished. I accepted the offer since I had no other transportation and Dave and a second service employee were at my home with my Maverick in no more than ten minutes. I don't know of any way that this auto service experience could be improved. Oh, and by the way, thanks to Ford I was able to pay for it with my Ford points from the Redeem points program! More

Shottenkirk service was excellent They did everything exactly as they had told me including delivering my car back to me when it was finished. exactly as they had told me including delivering my car back to me when it was finished. More

I provide a review and yet keep getting emails asking for another review. Good service but will never have them replace wiper blades again, not for $70.00!! another review. Good service but will never have them replace wiper blades again, not for $70.00!! More

It was a pleasant experience! Dalton was so knowledgeable on everything Ford. We would definitely recommend Shottenkirk for your next vehicle! Dalton was so knowledgeable on everything Ford. We would definitely recommend Shottenkirk for your next vehicle! More

Sorry in previous review I referenced Devin. It’s Dalton. He did a great job! It’s Dalton. He did a great job! More