Shottenkirk Ford Granbury - Service Center

Their Service Dept. Is professional, and they make it a pleasure rather than a burden to get your car worked on. Is professional, and they make it a pleasure rather than a burden to get your car worked on. More

We bought two vehicles at the same time and we’re very pleased with the service we received pleased with the service we received More

They worked like a well oiled machine. Very knowledgeable and time effective. They worked on numbers and gave us a great deal. Very knowledgeable and time effective. They worked on numbers and gave us a great deal. More

Melissa was outstanding… great experience. She is the best! In quick and out even faster! She is the best! In quick and out even faster! More

I brought in expedition with 12000 miles and part of the roof rack blew off. When part came in set appointment to bring in and found out they did not order all the parts and took two weeks to get back and t roof rack blew off. When part came in set appointment to bring in and found out they did not order all the parts and took two weeks to get back and they charged me $300.00 Why would that not be a warranty item? More

Professional service with great communication was why I experienced when I brought my F150 in for its 30k service. Wendell did a great job in handling my needs and keeping me informed. experienced when I brought my F150 in for its 30k service. Wendell did a great job in handling my needs and keeping me informed. More

Service visit went quickly and smoothly, led by Melissa, who kept in close contact with me while my vehicle was serviced. Car was washed and ready to go as promised on time and running well. Thank you Mel who kept in close contact with me while my vehicle was serviced. Car was washed and ready to go as promised on time and running well. Thank you Melissa for your amazing customer service! More

The service center continues to demonstrate poor internal communication between the reps and technicians, as well as poor feedback and follow up with customers. communication between the reps and technicians, as well as poor feedback and follow up with customers. More

Fast, efficient, polite and friendly. I received my 15,000 mile service in Granbury. Melissa was great, as usual. From arrival to departure, all the personnel were fantastic. My Sales I received my 15,000 mile service in Granbury. Melissa was great, as usual. From arrival to departure, all the personnel were fantastic. My Salesman Mac, who sold me my F150 18 months ago came by and saw said hello and we had a great conversation. If fact, the service department was so fast that we had to end our conversation so I could get checked out and be on my way. Could not ask for more! More

Great help finding me a car that I love,Toby was great worked late into the night just so I could take it home that day worked late into the night just so I could take it home that day More