Shottenkirk Ford Granbury - Service Center

Randy did a great job in handling our warranty issues. He pursued what he needed with the company and we walked out paying less than anticipated. All and all a good experience. He pursued what he needed with the company and we walked out paying less than anticipated. All and all a good experience. More

Firstly, they put the wrong oil in my truck and then had to drain it and add full synthetic. Spilled oil all over my engine. I drove home and had a massive puddle in my driveway as the half assed put the to drain it and add full synthetic. Spilled oil all over my engine. I drove home and had a massive puddle in my driveway as the half assed put the filter on. I had to hand tighten and spin it 4 times just to seal. It’s not like they were busy, as most of them were outside smoking. No excuse for xxxxty service. I won’t be going back, and I’ll purchase my next truck somewhere else. More

Would have done better if they had wash and vacuumed my car like they said they were going to. car like they said they were going to. More

Charge 70 dollars more then southwest ford for the works diesel package . Now they priced matched only because I asked but these ford dealership should be the same for service . diesel package . Now they priced matched only because I asked but these ford dealership should be the same for service . More

The staff was polite and friendly. Honored my service to my country. Told me about Ford rewards. Honored my service to my country. Told me about Ford rewards. More

Took my car in one day and I was able to pick it up the next day thank you next day thank you More

Great service and my service advisor Melissa was great. They had my truck from Friday afternoon to Tuesday. Fastest service They had my truck from Friday afternoon to Tuesday. Fastest service More

I have always received great service from the service center. Very friendly staff and easy to work with. Sometimes very hard to reach by phone but that's probably because they're so busy being friendly w center. Very friendly staff and easy to work with. Sometimes very hard to reach by phone but that's probably because they're so busy being friendly with everyone else. More

Hello, My name is Teri Lucas and I brought in my 2020 Ford F-150 for the 20,000 mile service. I was pleased with the friendliness and service provided. Ford F-150 for the 20,000 mile service. I was pleased with the friendliness and service provided. More

Attentive and helpful business. Sales persons are readily available and welcoming. It’s a very organized business. Sales persons are readily available and welcoming. It’s a very organized business. More