Shottenkirk Ford Granbury - Service Center

Service technicians took care of business. Got me in and out in very good time. Got me in and out in very good time. More

People at the dealership are extremely concerned about my needs I would give all 100 percent needs I would give all 100 percent More

JC sales person was great, not pushy and understood our needs and wants. Followed up with text over holiday weekend which I thought was great. needs and wants. Followed up with text over holiday weekend which I thought was great. More

Going in to have a recall repair completed and at 105 degrees and the a/c goes out. Upon inspection the cause was a blown seal on the compressor. Parts were unavailable at the time and must be ordered. degrees and the a/c goes out. Upon inspection the cause was a blown seal on the compressor. Parts were unavailable at the time and must be ordered. After less than one week, the dealership called requesting the vehicle for repairs to begin. The repair was completed in approximately 2 1/2 days. Time was acceptable. Repair cost was covered by extended warranty so I can not compare costs. More

My dealings with the Service Dept have been primarily with Wendell Gray, and in his absence with Dave Bearce. They both have been extremely customer oriented, always looking to do what's best for the cu with Wendell Gray, and in his absence with Dave Bearce. They both have been extremely customer oriented, always looking to do what's best for the customer. When my wife, Dora, and I take our Escape and F250 for service we trust they will do what's needed for the vehicles at a fair price. More

I’m not Happy! They didnt wash my CAR and they they didnt vacccum may CAR and I pay 87 for change oil. They used to wash my CAR and they vaccum my CAR also. They didnt wash my CAR and they they didnt vacccum may CAR and I pay 87 for change oil. They used to wash my CAR and they vaccum my CAR also. More

Nice place but they force you to buy a package that you don’t want or need. don’t want or need. More

To complete repair they said they needed to call Ford. They said they would call me when they had their answer from Ford but they never called. They said they would call me when they had their answer from Ford but they never called. More

Randy was great and worked with me to get my truck picked up and returned after maintenance. Just a little disappointed after $500 worth of maintenance they did not wash my truck. Not the end of the world bu up and returned after maintenance. Just a little disappointed after $500 worth of maintenance they did not wash my truck. Not the end of the world but a little disappointing. More

Dealership is not the point I feel the people are and you have an excellent staff. Good honest hard working people you better pay good and keep them. have an excellent staff. Good honest hard working people you better pay good and keep them. More