Shottenkirk Ford Granbury

Excellent job clean area friendly staff work completed on time. Truck washed after work was done time. Truck washed after work was done More

All employees are very helpful and attentive to my needs and continually excel at customer care and continually excel at customer care More

Sales representative told customer about the "the limited warranty twice" and never mentioned it was a cost (made it sound like this was an added benefit for buying car from this dealership). When t limited warranty twice" and never mentioned it was a cost (made it sound like this was an added benefit for buying car from this dealership). When the time arrived to sign purchase papers customer noted the cost of the warranty and asked for it to be removed. Sales manager said no because it was a part of the price of the vehicle and we had to pay for the warranty. Vehicle was listed at $46383, now adding $900 making the cost $47,238. Sales manager touted how much lower they were selling the vehicle under the blue book price prior to adding the warranty cost and even said they lowered the warranty price to meet the monthly payment (said total cost for warranty was $1900 which would have increased the cost of the vehicle $48283). This is a deceptive practice given the list was $46383 not as the sale manager said. Customer should be able to decline the warranty price Very unhappy. True buyer could have walked away and declined buying. Need to investigate if this is a deceptive practice. Not a happy customer. The finance person was helpful and friendly. More

I was so impressed by the level of care I got but I was most impressed that I said what I wanted, and the sales manager (Cody) Didn't wase my time trying to sell me a bunch of junk I didn't want or need. most impressed that I said what I wanted, and the sales manager (Cody) Didn't wase my time trying to sell me a bunch of junk I didn't want or need. This was overall a very pleasant buying experience. Further I went back a couple of days later to get some more how to instructions on my new and more complicated sky lab and I was greeted and handled with care and concern to make sure I understood all of the bells and whistles. Nice job gang! More

Was told parts were in stock for warranty repair, found out they weren’t and have to wait. Also had a leak from somewhere inside and it wasn’t found, but the water stained the leather on the drivers seat. out they weren’t and have to wait. Also had a leak from somewhere inside and it wasn’t found, but the water stained the leather on the drivers seat. More

Very prompt and were easy to talk to and explained everything about the service needed on the vehicle. Went above and beyond to take care of me. everything about the service needed on the vehicle. Went above and beyond to take care of me. More

Good job explained everything and answered my questions thoroughly..... having to write 15 word minimum added this sentence thoroughly..... having to write 15 word minimum added this sentence More

Love all the people at shottenkirk ford in granbury and the services they provide for our community the services they provide for our community More

The 2 girls in service are fantastic. Charles in sales and management are customer driven. I can recommend this dealership to others. 😎 Charles in sales and management are customer driven. I can recommend this dealership to others. 😎 More

Isaac and Dalton were both very professional to work with and did not try to sell me anything I did not want. They were honest and upfront and got me where I wanted to be. The experience was much faster and and did not try to sell me anything I did not want. They were honest and upfront and got me where I wanted to be. The experience was much faster and less painless than I have had with other dealers in the past. More