Shottenkirk Ford Granbury

The service department was really nice but way too pricey and when they did my alignment, it now pulls to the left. I hate to leave not so great reviews but, it just was not impressive. Will continue doing m and when they did my alignment, it now pulls to the left. I hate to leave not so great reviews but, it just was not impressive. Will continue doing my maintenance myself from now on. More

Andrew was great helping us pick a new vehicle and working with us to get a good deal. working with us to get a good deal. More

I took my 2021 ranger in for a oil change, and to have a bed toper installed. The installation was done in less than 3 hours. I saved money by going there, plus they took another 47.00off when i went to pay bed toper installed. The installation was done in less than 3 hours. I saved money by going there, plus they took another 47.00off when i went to pay. The service personnel were very professional, they made you feel appreciated. I also spoke with my salesman, his name was was charles brockman, if youre going to buy a car, or truck, this is the place to go. Thanks shottenheir ford. More

Dalton was a knowledgeable salesperson and he and his team took great care of us. team took great care of us. More

Very impressed with service experience. Was in and out in 45 minutes, and that included them vacuuming out my vehicle and offering to wash. Was in and out in 45 minutes, and that included them vacuuming out my vehicle and offering to wash. More

Good service, good staff what more could you ask! ! Service rep Jacob did a good job.. ! Service rep Jacob did a good job.. More

Shottenkirk Ford Service in Granbury has professional staff, quick turnaround on their work, and great service quality. I was very impressed by their work. staff, quick turnaround on their work, and great service quality. I was very impressed by their work. More

I feel the overall service was great. Wendall is great. Shottenkirk Ford people are great and represent the brand well. All the staff was awesome. If I could be a little critical of th Wendall is great. Shottenkirk Ford people are great and represent the brand well. All the staff was awesome. If I could be a little critical of the experience, I would say that I didn't like the sticker-shock when I brought the truck back in to have the APIM installed. I was left to believe it would be about 2-3 hours of labor. Nothing was said about that costing another $740 on top of the $600 for the APIM. Now on to my gripe, this is with FORD. The Sync 3 APIM has been a disaster. I have had (3) Ford trucks with Sync3 APIMs and all have gone through at least 2. This should be taken care of from FORD at no cost. The APIM hardware is and was fine. The software gets scrambled and just needs to be reinstalled. However since NOBODY besides FORD knows how to do this we have to buy a NEW APIM and send the old one back to FORD. This is an embarrassment and a black eye on FORD. just like the Diesel CP3 issues these chronic failures should not be put on your loyal customers. I am seriously considering a different brand this year when I trade in my F-250 and the only reason is FORD Corporate not doing the right thing when they have egg on their face. More

Its the worst experience I ever had in buying a vehicle from a dealership in my entire life. from a dealership in my entire life. More

We had a great experience. Our salesman, Alejandro, has been great at following up with whatever we need Our salesman, Alejandro, has been great at following up with whatever we need More