Shottenkirk Ford Granbury

My vehicle would not start and Melissa was very helpful in getting my vehicle looked at and serviced in a timely manner. in getting my vehicle looked at and serviced in a timely manner. More

i was there waiting 3 . 5 hrs for oil chg and tire rotate........and tire bolts. 5 hrs for oil chg and tire rotate........and tire bolts. More

Not a fan of how the advertised pricing online and the final price using the "Shottenkirk" pricing is hidden. I have bought two vehicles from different dealerships and still not a fan of the process. Sa final price using the "Shottenkirk" pricing is hidden. I have bought two vehicles from different dealerships and still not a fan of the process. Sales team in both instances made the deal, everything else is avg at best More

Salesman Charles was great! Finance/general manager Ryan was very unprofessional, when I turned down the extended warranty he got very angry and kept arguing with me, then when Finance/general manager Ryan was very unprofessional, when I turned down the extended warranty he got very angry and kept arguing with me, then when I asked for the bank call he got very defensive and said that is not information he has to share and I told him as a paying customer it is my right to know what I am paying and what my interest really is, he kept saying my interest was 10.19%. And I have a 770 credit score so I knew it shouldn’t be that high even tho interest rates are up, I continued to question it and he finally showed it to me (after getting very angry and raising his voice at me in front of my two young children and my wife which they felt very uncomfortable because his hands were shaking while he was raising his voice, saying it was personal information). The interest rate from the bank was 8.19%. He was trying to get 2% off of me. If you deal with this dealership Charles is great but watch yourself with the finance/general manager he is a crook! He literally said “I don’t go to the grocery store and ask for an invoice on their food”, which is in no way related to buying a car. After I caught him raising the interest to make extra money off of me, he said I am only making $832 off of this. And that’s just from my extra interest, that’s not on top of whatever the dealership marked up the car from what they bought it. Watch Ryan he is not trustworthy and is only in it for the money not the customer! It’s never good when you leave there and your kids say Daddy why was that man yelling at you! More

The service center is a joke. You have a bunch of kids not taking their jobs serious and damaging customers vehicles You have a bunch of kids not taking their jobs serious and damaging customers vehicles More

This dealership is awesome. From buying to service of my Bronco is so easy & great! From buying to service of my Bronco is so easy & great! More

Excellent service. I would happily recommend this dealership. Edwardo went beyond the call of duty to find and deliver my car. I would happily recommend this dealership. Edwardo went beyond the call of duty to find and deliver my car. More

From the moment we spoke with Beau we knew that we were going to purchase a car Beau helped answer all our questions and gave us plenty of time to make a decision on which vehicle we wanted. The whole ex going to purchase a car Beau helped answer all our questions and gave us plenty of time to make a decision on which vehicle we wanted. The whole experience from our first impression of the dealership to throughout the financing was a pleasure. We would highly recommend purchasing a vehicle from this dealership especially with dealing with Beau. Thank You Beau for all your help finding the perfect car for us. Gus & Connie More

The quote that I was given, did not match what I paid. Over charged me $100.00. They did not explain for the over charge. Over charged me $100.00. They did not explain for the over charge. More

Yesterday I scheduled an oil change and tire rotation. I arrived early for my appointment, and they processed me in swiftly. I received quickly a text that indicated that my "works" review of my vehicle I arrived early for my appointment, and they processed me in swiftly. I received quickly a text that indicated that my "works" review of my vehicle was "Green" all systems checked out OK. They gave me a stopwatch, to record the time spent. They projected an hour to finish the job, and they did so in 50 minutes, by their watch! We are pleased with the service they have provided for us. More