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Shottenkirk Ford Granbury

Granbury, TX

Overview
Employees
Reviews
Vehicles
4.6
1,313 Reviews
Welcome to Shottenkirk Ford Granbury When you choose Shottenkirk Ford Granbury over other dealers in Granbury, you choose a lifelong partnership. We are committed to helping you find the right vehicle for you as well as preserving the performance, safety, reliability, and long-term value of your vehicle purchase. You can count on our dealership for an opulent service experience from the moment you enter our showroom. Visit us today at our address — our seasoned professionals are ready to answer any questions you may have.
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4950 E US Hwy 377

Granbury, TX

76049

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Showing 1,313 reviews

October 01, 2023

I took my truck in for a recall on the rcamera's. I also hade to purchase a mirror for my driver side door and was going to have it installed elsewhere to cut cost of labor. Upon arrival the tech ins More

by HOLYWOOD72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Barbee
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Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 01, 2023

They did a great job getting my car in and out. They did the recalls on my Mustang. They dropped me off and picked me up when it was finished. Great people. GREAT SERVICE!!! More

by mel.beggs502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

mel.beggs502, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 01, 2023

Melissa is amazing! She was such an wonderful help and made our horrible situation bearable! More

by Msmallwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Brockman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Cates
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 30, 2023

Employees were friendly and knowledgeable about the service I was having done. The hourly rate was a little steep but other than that the service was great. More

by Monty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Williams, Melissa Cates, Wendell Gray, Randy Barbee, Ryan Hudson, Makaylynn Davis, Collin Baker, Doyle Maynard
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Monty, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 30, 2023

Your staff was very friendly and helpful. I am very happy with the way they interacted with me. More

by beckykubiak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Cates, Randy Barbee
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

beckykubiak, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 30, 2023

Clean and did a good job. BUT my appointment was not on the books, eventhough I got a reminder. More

by Bonnietholmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Makaylynn Davis
Report | Print
Oct 02, 2023 -

Shottenkirk Ford Granbury responded

Bonnietholmes, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 28, 2023

Very easy to work with! Everyone is very helpful and knowledgeable. I will go back. More

by MOM2ANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Surratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Barbee
Report | Print
Sep 29, 2023 -

Shottenkirk Ford Granbury responded

MOM2ANZ, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

September 26, 2023

The parts and labor they charged me to fix my ignition key was way to much More

by TROYKOENING47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Barbee
Report | Print
Sep 27, 2023 -

Shottenkirk Ford Granbury responded

TROYKOENING47, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 so we can discuss some solutions.

September 24, 2023

Quick direct and done what need to be done They did a great job at a fair price More

by codybear
Recommend Dealer
Yes
Employees Worked With
Wendell Gray, Wendell Gray
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Sep 27, 2023 -

Shottenkirk Ford Granbury responded

codybear, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

September 24, 2023

Ryan did a wonderful job of programming my new Ford F150 key fob. He was quick and efficient! Thank you Ryan! More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hudson
Report | Print
Sep 27, 2023 -

Shottenkirk Ford Granbury responded

Brenda, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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