Shottenkirk Ford Granbury

They got my car in the best day to be worked on which is wonderful but it took almost 2 weeks to get my car back. But none the less I am a satisfied customer!! wonderful but it took almost 2 weeks to get my car back. But none the less I am a satisfied customer!! More

I went to purchase a car that was advertised 8000 and some change. They raised the price 4000 for reconditioning which they only did less than $500 worth of repairs. I put 3000 down and they charged me 3 some change. They raised the price 4000 for reconditioning which they only did less than $500 worth of repairs. I put 3000 down and they charged me 3000 for a warranty that only lasted a year. Somehow I’m Financing for over 19,000. I asked them to explain it to me how that is accurate and they talked to me like I was dumb. Since I drove off, there is nothing that they will do Finance wise, or repair wise. I have had a horrible popping noise that comes and goes. As soon as I heard it, I called them and was on the phone on hold for over an hour to try to get service. No answer and no call back. I recommend to stay far away from all the Shottenkirk businesses in Granbury. More

Matt kept me informed. Start to finish .pulled tranny redone it an had it back in my truck in a very short time..tranny doing fine.thanks Matt an ford team.. Start to finish .pulled tranny redone it an had it back in my truck in a very short time..tranny doing fine.thanks Matt an ford team.. More

It took an hour longer than expected, but I had a caregiver to give medication to my wife. caregiver to give medication to my wife. More

Shottenkirk Ford in Granbury is an excellent place to do business. My salesman Beau was awesome. I told beau what I was looking for and he delivered. He was able to get me the asking price for my trade in a business. My salesman Beau was awesome. I told beau what I was looking for and he delivered. He was able to get me the asking price for my trade in along with a good price for my new truck. The overall experience was very good. More

If an automated text is sent that says “you can text anytime you have a question” and there is never any response to the question, then you need to make that text system is working or not use it. When t anytime you have a question” and there is never any response to the question, then you need to make that text system is working or not use it. When the customer calls to check if their truck is ready, yes or no question, don’t leave them on hold for 20 minutes. When the customer calls back with the same question and is told that they will call right back and then has to call back 30 minutes later with the same simple yes or no questions, it can be a little frustrating. More

Dylan provided the best customer service I’ve ever experienced at a dealership. He went over and beyond to ensure I was taken care of. He explained every step. Dylan made me feel like a valued custome experienced at a dealership. He went over and beyond to ensure I was taken care of. He explained every step. Dylan made me feel like a valued customer. I will recommend this location for service based on how Dylan made me feel. More

I went in for a vehicle inspection and was out in less than 10 minutes. Dylan, the service advisor was really helpful than 10 minutes. Dylan, the service advisor was really helpful More

They took the time and truly worked to find what was causing a noise in my bronco. Best service station I have been to. causing a noise in my bronco. Best service station I have been to. More