Shottenkirk Ford Granbury

The service dept- fast and efficient. Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after t Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after that they just looking for sales by any means necessary. More

This was our first visit to this dealership. The staff was very nice and made us feel welcome. Beau in sales and Mike In Finance were great. No pressure sales and very accommodating to our needs The staff was very nice and made us feel welcome. Beau in sales and Mike In Finance were great. No pressure sales and very accommodating to our needs is what will bring us back More

Charles, Billy, and Melissa are the best. Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Char Don't listen to anything I say. I'm usually wrong. I love this dealership and wouldn't pick a different one. I mean really I'm usually wrong and Charles is usually right. More

Service was performed professionally and in a timely manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. More

It's an ok dealership maybe if I would of been local my time and experience would of been better none the least the female sales person I had was very patient and down to earth person. Just to much back an time and experience would of been better none the least the female sales person I had was very patient and down to earth person. Just to much back and fourth type of deal hopefully they can shorten the deal and make it much faster for the next person. More

The service was quick and the people were very helpful. I was in and out with no problems.Keep up the good work. I was in and out with no problems.Keep up the good work. More

The service was quick and the people were courteous. In and out with no problem. Great job. In and out with no problem. Great job. More

Easy appointment scheduling Tyler my service agent was very professional. Everything was done to my satisfaction. very professional. Everything was done to my satisfaction. More

Was taken care of right away and was kept informed about repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up a repair. The only complaint I have is that after the repair was and I was standing outside waiting for my car as I was told they will bring right up after washing it they drove right past me and parked the car where I couldn't see it and turned in the keys without letting anyone know. The service writer didn't even know. The customer service up until then was great. Staff communication is an important part of customer service too. More

Had some recall work done and Tyler kept me informed the whole way thru... and then delivered it to my house 20 miles away. Highly recommend them whole way thru... and then delivered it to my house 20 miles away. Highly recommend them More